Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Elizabeth Southwell

Elizabeth Southwell

Parker,CO

Summary

Experienced Officer with nearly 15 years of successful experience in Technology and Operations Services. Recognized consistently for performance excellence and contributions to success. Strengths in TPX Mainframe and Code Deployment Tools. Test Environments, Application Support and Development. Tools Support for over 600 applications, Code Deployment Tools, Change Control and Software Process Improvement. Application Based Green Screen; Terminal/Tandems/AS400-ARCAD IBM/3270, Hogan, Endeavor and ServiceNow.

Overview

15
15
years of professional experience

Work History

Technical Operations Specialist

AMTRUST FINANCIAL
Parker, Colorado
11.2019 - Current
  • Serves as technical liaison between client, business groups and development
  • Gather and create data requirements for analysis, such as business, functional, and use case documentation
  • Works with external and internal departments throughout product delivery cycle to ensure project dates are met and timely completion of product analyst deliverables
  • Quality assurance of external customer data with SQL queries, error report validation through data mapping and data analysis
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Maintained records of data communication transactions, problems and remedial actions or installation activities.
  • Collected, analyzed and reported on data for use in operational planning.

Application Tools Specialist Officer

U.S. BANK
  • Created Agile process for System Development Life Cycle
  • Subject Matter Expert (SME) level support throughout application/product/project deployment life cycle and maintenance of post implementation process
  • Managing Enterprise Code Migration Engagement Process by promoting mainframe software elements to Production environments
  • Archiving software elements from Endeavor and Production Environments
  • Migrating Tandem and AS400/ARCAD applications
  • Deploy in-house developed application scripts along with completion of vendor installation and deployment services
  • Provide emergency production deployment support including after hour resources to handle/for specific deployment protocols including training to new hires acclimating to processes.
  • Evaluated needs of departments and delegated tasks to optimize overall production.

Test Environment Specialist

US Bank
  • Communicated environment support and coordination for testing and development functions
  • Tracked and coordinated environment activities
  • Verified and created Enterprise Release Calendars
  • Ensured code migration process was adhered to
  • Suggested and implemented process improvements
  • Verified and created all quarterly rebuild documentation for test data and database activities
  • Evaluated and created process activities while adhering to applicable standards and audit findings, then provided relevant managers with results.

Education

Metropolitan State University of Denver

Skills

  • Application Delivery Process and Tools
  • IT Audit Control
  • Change Control and Software process improvement
  • Product and vendor evaluation
  • Data Analysis
  • AS400
  • Mainframe
  • Quality assurance
  • Data Validation
  • Staff education and training
  • Technical documents comprehension
  • Application support
  • MS Office & Excel
  • Business operations
  • Database administration
  • Operational improvement
  • Tracking and Documentation
  • Defect Analysis and Resolution
  • Error Detection

Timeline

Technical Operations Specialist

AMTRUST FINANCIAL
11.2019 - Current

Application Tools Specialist Officer

U.S. BANK

Test Environment Specialist

US Bank

Metropolitan State University of Denver

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Elizabeth Southwell