Elizabeth Spagnuolo
Okemos,MI
Summary
Dedicated professional with strong customer service skills and conflict resolution expertise. Proven ability to maintain positive customer experiences while ensuring compliance with safety protocols.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cahsier,Floor Associate
Marshalls
Okemos, MI
05.2025 - Current
- Managed inventory by restocking merchandise on shelves as needed.
- Handled cash and credit transactions securely, ensuring compliance with company policies.
- Processed customer transactions accurately using point-of-sale systems.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Wedding Associate
The North Fork Estates
Eaton Rapids, MI
04.2024 - Current
- Help with wedding efficiency and serving food.
- Set up and clean up wedding events,festivities and decorations.
Swim Instructor,Lifegaurd
Goldfish Swim School
Okemos, MI
10.2024 - 05.2025
- Instructed swimming techniques to children of varying skill levels, ensuring safety and engagement.
- Developed lesson plans tailored to individual student needs, enhancing learning outcomes.
- Monitored and assessed student progress, providing constructive feedback to parents and guardians.
- Implemented safety protocols during swim sessions, promoting a secure learning environment.
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
- Adapted teaching techniques to different learning styles.
Court Moniter, Cashier, Party Host
Launch Trampoline Park
Okemos, MI
02.2023 - 02.2025
- Monitored court activities to ensure compliance with safety protocols and regulations.
- Assisted in managing participant flow to optimize guest experience and minimize wait times.
- Provided real-time feedback to staff on operational efficiency and customer engagement strategies.
- Trained new team members on court monitoring procedures and best practices for safety enforcement.
- Kept games moving by maintaining game rules and managing game conflicts.
Education
Criminal Justice
Haslett High School
Haslett, MI06-2030
Skills
- Customer service
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Product restocking
- Conflict resolution
- Team collaboration
- Customer service excellence
Certification
- First Aid/CPR Certified
Timeline
Cahsier,Floor Associate
Marshalls
05.2025 - Current
Swim Instructor,Lifegaurd
Goldfish Swim School
10.2024 - 05.2025
Wedding Associate
The North Fork Estates
04.2024 - Current
Court Moniter, Cashier, Party Host
Launch Trampoline Park
02.2023 - 02.2025
Criminal Justice
Haslett High School