Elizabeth Spencer
Ogden
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
18
18
years of professional experience
Work History
Store Manager
Clairs
04.2023 - 09.2023
- Managed daily store operations and ensured compliance with company policies.
- Trained and developed staff to enhance customer service skills and product knowledge.
- Oversaw inventory management, including stock replenishment and visual merchandising.
- Resolved customer inquiries and complaints to ensure a positive shopping experience.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated POS system with new products and promotional offers.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
Cashier
DABS Liquor Store
08.2018 - 02.2019
- Processed customer transactions efficiently at DABS Liquor Store.
- Assisted customers in product selection and recommendations.
- Maintained accurate cash drawer and balanced registers daily.
- Handled customer inquiries and resolved issues promptly.
- Stocked shelves and organized merchandise displays regularly.
- Greeted customers and answered any questions they had about the store's products and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Ensured compliance with age restrictions for alcohol sales.
- Collaborated with team members to maintain store cleanliness.
Office Assistant
DATC- Print Shop
06.2011 - 07.2012
- Archived confidential material using established procedures.
- Gathered and sorted data for reports and files.
- Assisted organizational efforts by filing, entering data and answering phones.
- Maintained front desk to provide positive first impression.
- Managed daily print production schedules and coordinated workflow across departments.
- Assisted customers with order inquiries and provided product recommendations.
- Operated printing equipment and ensured proper maintenance for efficiency.
- Collaborated with graphic designers to finalize print layouts and specifications.
- Processed invoices and managed inventory for supplies and materials.
- Developed creative solutions for print project challenges and client needs.
- Greeted visitors, clients and guests in a professional manner.
- Organized and maintained filing systems for documents and records.
- Entered data into databases accurately and efficiently.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Developed positive relationships with internal customers through effective communication techniques.
Temp Worker
ArrowPoint Staffing
02.2008 - 10.2011
- Accounts payable
- Adapted quickly to different roles and responsibilities across multiple assignments.
- Completed data entry tasks within specified timeframes.
- Scanned documents into digital format for easy retrieval.
- Managed incoming calls from external customers and internal staff members.
Internship
Department of Workforce Services
05.2008 - 01.2009
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Lead Packer/Tester
Nesco Resources at Overstock.com
03.2006 - 09.2007
- Earned two quality assurance awards. Chosen for and completed leadership training course
- Supervised packing operations to ensure efficiency and accuracy.
- Trained team members on packing techniques and safety protocols.
- Coordinated workflow to meet daily production goals effectively.
- Maintained packing supplies inventory and reported shortages promptly.
- Inspected finished packages for quality assurance before shipment.
- Organized inventory of materials for packing operations.
- Supervised a team of packers to ensure safe and accurate packing procedures were followed.
Education
Diploma and GED -
Roy High
Skills
- Type 50 WPM
- Multi-line phone
- Quick Books
- Data Entry
- Inventory management
- Effective communication
- Time management
- Attention to detail
- POS systems
- Staff supervision
- Employee training
- MS office proficient
- Documentation and reporting
- Quickbooks
- Clerical support
- Filing and data archiving
- Order processing
Timeline
Store Manager
Clairs
04.2023 - 09.2023
Cashier
DABS Liquor Store
08.2018 - 02.2019
Office Assistant
DATC- Print Shop
06.2011 - 07.2012
Internship
Department of Workforce Services
05.2008 - 01.2009
Temp Worker
ArrowPoint Staffing
02.2008 - 10.2011
Lead Packer/Tester
Nesco Resources at Overstock.com
03.2006 - 09.2007
Diploma and GED -
Roy High