Highly motivated individual with extensive experience in costumer service, as a documentation specialist, and in conflict resolution who is highly effective at taking leadership direction from superiors, as well as mentoring subordinates. Believes that a willingness to learn and an emphasis on teamwork are essential qualities of a successful manager.
Overview
22
22
years of professional experience
Work History
Medical Transcriptionist
Accupro Services
Kansas City, KS
01.2005 - Current
Currently transcribing acute care and multispecialty clinic reports.
Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
Prepared patient charts accurately and neatly for the clinic.
Researched questions and concerns from providers and provided detailed responses.
Maintained strict patient and physician confidentiality.
Expertly transcribed medical reports for a variety of physicians in a hospital setting.
Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.
Medical Transcriptionist
Amphion Medical Solutions, LLC
Madison, WI
01.2010 - 01.2011
Transcribing acute care and multispecialty clinic reports.
Medical Transcriptionist
MRT/Tidewater
Tidewater, IA
01.2005 - 01.2009
Transcribing multispecialty clinic reports.
Police Officer
City of Lakewood
Lakewood, Ohio
10.2001 - 04.2005
Actively patrolled assigned areas to prevent and detect crimes.
Enforced all traffic laws and ordinances and checked speed with radar.
Issued warnings and citations for traffic violations.
Conducted thorough investigations of serious injury and fatality traffic accidents.
Investigated and reported crimes, accidents, offenses and damage to property.
Conducted preliminary investigations at the scenes of major crimes.
Secured crime scenes, gathered evidence and questioned witnesses.
Apprehended offenders and conducted interviews and interrogations.
Assisted in special investigations and crime prevention programs.
Checked all vehicle equipment for proper functioning prior to use.
Responded immediately to calls involving automobile accidents and criminal activity.
Apprehended suspects, read Miranda Rights and transported offenders to jail.
Talked regularly with citizens to establish rapport and become a familiar presence in the area.
Immediately reported deficient streetlights, signs and road surfaces to keep residents safe.
Head Cook/Kitchen Manager
Red Robin Gourmet Burgers
North Olmsted, OH
-
Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
Verified proper portion sizes and consistently attained high food quality standards.
Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees.
Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues.
Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work.
Led shifts while personally preparing food items and executing requests based on required specifications.
Assistant Manager
Mr. Hero
Olmsted Twp., OH
-
Investigated and resolved customer inquiries and complaints in an empathetic manner.
Cross-trained and backed up other customer service managers.
Solved unresolved customer issues.
Promptly responded to inquiries and requests from prospective customers.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Scheduled staff shifts to cover peaks and lulls in customer inquiries.
Education
Certificate in Medical Transcription - Medical Transcription
At-Home Professions
Fort Collins, CO
2005
Criminal Justice - Police Academy
Cuyahoga Community College- Eastern Campus (Tri-C East)
Highland Hills, OH
2001
High School Diploma - undefined
Columbia High School
Columbia Station, OH
1996
Timeline
Medical Transcriptionist
Amphion Medical Solutions, LLC
01.2010 - 01.2011
Medical Transcriptionist
Accupro Services
01.2005 - Current
Medical Transcriptionist
MRT/Tidewater
01.2005 - 01.2009
Police Officer
City of Lakewood
10.2001 - 04.2005
Head Cook/Kitchen Manager
Red Robin Gourmet Burgers
-
Assistant Manager
Mr. Hero
-
Certificate in Medical Transcription - Medical Transcription
At-Home Professions
Criminal Justice - Police Academy
Cuyahoga Community College- Eastern Campus (Tri-C East)
Program Administrative Assistant II at Medical & Social Services Division, Access & Eligibility Services Texas Health and Human Services CommissionProgram Administrative Assistant II at Medical & Social Services Division, Access & Eligibility Services Texas Health and Human Services Commission
Executive Administrative Assistant at Johnson & Johnson - Strategy & Business Services, Global ServicesExecutive Administrative Assistant at Johnson & Johnson - Strategy & Business Services, Global Services