Tonea Price
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the medical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients and patients. Motivated to maintain satisfaction and contribute to company success. Specializing in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for helping others, cultivating partnerships and growing businesses. Hardworking, educated and willing to go extra mile to complete any task.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Transcriptionist
Oschner Hospital North Shore
07.2022 - Current
- Transcribed sensitive documents with complete confidentiality.
- Recorded information using word processing, dictation and transcription software and equipment.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Transcribed and edited physician reports from dictation using software.
- Worked cohesively with physicians and other clinical staff
- Assisted in maintenance of medical charts and/or electronic medical record filing, Op Reports, test results, and home care forms.
Retail Partner
The Home Depot Inc
09.2018 - 12.2021
- Managed over 50 customer interactions a day
- Observed corporate rules and regulations and safety procedures.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
Client Services Manager
Northern Family Home Health Care
08.2018 - 08.2020
- Established performance and service goals and held associates accountable for individual performance.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution..
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Scheduled and attended meetings with clients and prospective clients as requested.
Healthcare Technician
Northern Family Home Health Care
07.2017 - 08.2018
- Accommodated needs of patients, consistently providing high level of quality care.
- Optimized machinery and obtained consistent, accurate results through proper equipment calibration.
- Adhered to strict infection control measures and verified proper cleaning and sanitation of equipment prior to each use.
- Provided care for patients based on physical, psychological, and safety criteria.
- Assisted patients with activities of daily living
Dietary Supervisor
St. Catherine Retirement Community
06.2015 - 06.2017
- Monitored production to check safety, standardized production and appropriate portioning.
- Trained dietary personnel to provide optimal service.
- Visited with residents to inquire about satisfaction, quality and personal preferences.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Education
61 Credit Hours - Biology
Xavier University of Louisiana
New Orleans, LASkills
- Verbal and written communications
- Knowledgeable in software
- Upbeat and Positive Personality
- Creative Problem Solving
- Organization and Time management
- Caregiver Relations
- Patient-Focused Care
- Insurance and Collections Procedures
- Specimen Collection
- Medical Procedures Understanding
- Charting Expertise
- Medical Terminology
Certification
- Certified Phlebotomy Technician, Clinical Lynks School of Phlebotomy - August 2021
- Licensed Insurance Producer- November 2021
Timeline
Medical Transcriptionist
Oschner Hospital North Shore
07.2022 - Current
Retail Partner
The Home Depot Inc
09.2018 - 12.2021
Client Services Manager
Northern Family Home Health Care
08.2018 - 08.2020
Healthcare Technician
Northern Family Home Health Care
07.2017 - 08.2018
Dietary Supervisor
St. Catherine Retirement Community
06.2015 - 06.2017
61 Credit Hours - Biology
Xavier University of Louisiana