ELIZABETH STEAD
Eden Prairie,MN
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
31
31
years of professional experience
Work History
CSR
Flagship Insurance Services
09.2024 - 11.2025
- Knowledge of Health, Dental, Vision, Life, HRA, HSA, FSA, COBRA Benefits and the Carriers
- Coordinated with HR/Clients regarding all enrollments, terminations, changes and yearly renewals.
- Coordinated with external parties such as insurance providers and third-party administrators to resolve outstanding issues pertaining to employee benefits
- Maintained current knowledge of industry developments relating to employee benefits regulations
- Produced Medical Quotes and Overviews for Renewals
- Produced Profit Loss Reports/Plan Utilization Reports
- Produced Benchmarking Reports
- Obtained and Currently Maintain MN Life and Health License
- Familiar With Programs such as Ease, Employee Navigator, Rating Hub, Perfect Quote, and EZ Lynx
Relationship Banker
Old National Bank
09.2023 - 08.2024
- Relationship Banker Float for Southwest Suburbs
- Assisted customers in opening new checking and savings accounts, as well as other banking transactions such as wire transfers, deposits, withdrawals and loan applications.
- Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
- Cultivated strong customer relationships through personalized financial solutions and proactive communication.
- Analyzed client portfolios to identify opportunities for cross-selling additional banking services.
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Obtained Hennepin County Notary Commission
- Received One Vision Reward for exceptional performance and living the Old National Bank values
STORE LEADER
Altar'd State
05.2023 - 08.2023
- Elevated team performance with motivational approach and excellent training abilities.
- Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
- Tracked performance and communicated global insights with corporate leaders, sharing successes and strategies to proactively tackle any deficiencies.
- Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
- Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
- Planned optimal workflow through successful scheduling and task delegation.
- Involved associates in decision-making processes to empower team and drive continued successes.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Arranged and organized staff work schedules to guarantee proper coverage for peak business hours.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
ASSISTANT STORE LEAD VISUALS
Altar'd State
11.2022 - 05.2023
- Offer each customer top-notch, personal service to boost sales and customer satisfaction.
- Greet customers entering store and offer assistance.
- Display merchandise by arranging in appealing ways to boost sales.
- Coordinate restocking of sales floor with current merchandise and accurate signage for current promotions.
- Balance and organize cash registers by handling cash and counting change. Store opens and closes.
- Open and merchandise new products in visually appealing and organized displays for optimal sales promotions.
- Floor sets and refreshes.
- Holiday and Spring window sets.
- Assist in training new Brand Reps and Guest leads.
- Recently took on ASL Store Operations position and learning all aspects of store operations.
- Scheduling
GUEST LEAD
Altar'd State
06.2022 - 10.2022
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Utilized upselling techniques to promote additional products and increase sales.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
ASSISTANT MERCHANDISER, FORMER ASSISTANT MANAGER
Patina Stores, Inc.
07.2019 - 06.2022
- Store sets
- Visual merchandising
- Stock and replenish merchandise
- Team management/training
- Opening and closing procedures
- Cash Deposits
- Key holder
- Great Customer Service
- Stockroom organization and upkeep
- Track sales and motivate team to obtain sales goals
- Order supplies
OWNER
BARGAIN BETTY'S CONSIGNMENT STORE
08.2014 - 02.2017
- Managed 16+ employees
- Obtained 12,000 + consignors
- Store visuals and merchandising
- Payroll
- All hiring and training
- All consignment intake/Inventory
- Marketing and social media
- Profit/Loss Statements
- Set Sales Goals
- Tracked sales growth in comparison to each previous month and year
- Analyzed and charted sales transactions daily in order to make decisions towards sales goals, product availability, and better loss prevention
- Member of Shops on Main, a local small business group who worked to build a better and stronger community, plan events, and help each other grow their own businesses
- Bought, made, and sold local spirit wear clothing
- Made athletic uniforms for local schools/teams
BENEFITS ADMINISTRATOR
Horizon Agency, Inc.
11.1994 - 07.2014
- Benefits Administration for about 80 companies
- Assisted with all areas of Life and Health Administration
- FSA/HRA Administration
- COBRA Administration
- Claims Processing
- Annual Benefit Renewals
- Expedited benefit delivery by establishing working relationships with benefit providers.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Education
No Degree - Accounting
Pensacola Christian College
Pensacola, FLNo Degree - Interior Design
Penn Foster Career School
Scranton, PAHigh School Diploma - undefined
PENSACOLA CHRISTIAN ACADEMY
Pensacola, FL05.1990
Skills
- Benefits Administration
- Organization/Documentation
- Customer Service
- Problem resolution
- Data entry
- Administrative support
- Microsoft Office Suite
- Retail Management/Merchandising
- Team Leadership
- Staff Management
- Customer Relationship Management
- Schedule Preparation
- Shrinkage Prevention
Timeline
CSR
Flagship Insurance Services
09.2024 - 11.2025
Relationship Banker
Old National Bank
09.2023 - 08.2024
STORE LEADER
Altar'd State
05.2023 - 08.2023
ASSISTANT STORE LEAD VISUALS
Altar'd State
11.2022 - 05.2023
GUEST LEAD
Altar'd State
06.2022 - 10.2022
ASSISTANT MERCHANDISER, FORMER ASSISTANT MANAGER
Patina Stores, Inc.
07.2019 - 06.2022
OWNER
BARGAIN BETTY'S CONSIGNMENT STORE
08.2014 - 02.2017
BENEFITS ADMINISTRATOR
Horizon Agency, Inc.
11.1994 - 07.2014
No Degree - Interior Design
Penn Foster Career School
High School Diploma - undefined
PENSACOLA CHRISTIAN ACADEMY
No Degree - Accounting
Pensacola Christian College