Elizabeth Steffers
Aurora,CO
Summary
Performance driven professional with a proven track record for providing exemplary customer service and promoting the success of a company. Advanced level of experience with people from many different cultures and all walks of life.
Overview
19
19
years of professional experience
2
2
years of post-secondary education
Work History
Private Home Health Care Provider
Self
Denver, Colorado
09.2019 - Current
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Provided entertainment and companionship through conversation, reading, and board games.
- Assisted clients with mobility issues using proper body mechanics and transfer techniques.
- Provided emotional support to patients and families during difficult times through compassion and respect for their privacy and dignity.
- Directed patients in prescribed exercises or in use of braces or artificial limbs.
Customer Sales and Service Expert
Nordstrom
Lone Tree, Colorado
06.2012 - 09.2019
- Engaged in conversation with customers to understand their needs, and to resolve issues and concerns quickly.
- Promoted high customer satisfaction by providing exemplary customer service.
- As a top seller, promoted and sold products at a Pacesetter level.
- Increased customer membership in the company's rewards program.
Gate Agent
SkyWest Airlines
Colorado Springs, Colorado
01.2006 - 01.2010
- Delivered exceptional service to every passenger through active engagement, effective listening, and well-developed interpersonal and problem-solving skills.
- Coached staff on strategies to enhance performance and improve customer relations.
- Assisted disabled passengers or those requiring special attention during their travel experience.
- Processed payments for tickets, baggage fees, and other services.
Education
Nursing -
Pikes Peak Community College
Colorado Springs, CO 01.2010 - 06.2012
Bachelor of Arts - French language and International Studies
University of The West
FranceAffiliations
- Volunteer for Dementia and Parkinsons patients.
- Homeless Shelter and Food Pantry Volunteer.
- Certified Personal Trainer
Skills
- Strong interpersonal communication skills
- Passion for creating the best customer experience
- Adaptability via growth mindset
- Multilingual
Timeline
Private Home Health Care Provider
Self
09.2019 - Current
Customer Sales and Service Expert
Nordstrom
06.2012 - 09.2019
Nursing -
Pikes Peak Community College
01.2010 - 06.2012
Gate Agent
SkyWest Airlines
01.2006 - 01.2010
Bachelor of Arts - French language and International Studies
University of The West
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