Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Stewart

Jacksonville,FL

Summary

Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

24
24
years of professional experience

Work History

Contract Desk Adjuster

RVShare LLC
03.2024 - Current
  • Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
  • Managed high-volume caseloads to ensure rapid resolution for clients and maintained customer satisfaction levels.
  • Expedited claim settlements with skilled negotiation tactics that led to fair resolutions for all parties involved.
  • Maintained compliance with industry regulations while ensuring accurate documentation of all claim files.
  • Balanced competing priorities in a fast-paced environment, ensuring timely completion of all assigned tasks without compromising quality or attention to detail.
  • Investigated origin and cause of claims by contacting appropriate parties.
  • Used prescribed guidelines or policies in analyzing situations.
  • Developed strong relationships with policyholders by providing exceptional customer service throughout the claims process.
  • Responded to customer inquiries, made appropriate decisions and closed files.
  • Increased client retention rates through empathetic communication and swift resolution of concerns during the adjustment process.
  • Reduced errors in claims handling by conducting thorough investigations and consistently verifying information accuracy.
  • Examined claims forms and other records to determine insurance coverage.
  • Answered customer questions regarding deductibles.
  • Verified insurance claims and determined fair amount for settlement.
  • Conducted day-to-day administrative tasks to maintain information files and process paperwork.

Fraud and Risk Analyst

Digisure Inc
02.2023 - 11.2023
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Performed risk assessments to determine level of fraud risk and prioritize investigations.
  • Developed and implemented procedures to detect and prevent fraud.

Customer Service Account Executive

AllState
09.2022 - 02.2023
  • Utilized proper telephone etiquette and asked in-depth questions to immediately find solutions to issues for customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Monitored front areas so that questions could be promptly addressed.
  • Kept high average of performance evaluations.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
  • Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
  • Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
  • Analyzed past sales data and team performance to develop realistic sales goals.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Created and implemented successful sales campaigns to drive leads and increase sales.

Claims Adjuster

GEICO
01.2021 - 09.2022
  • Examined claims forms and other records to determine insurance coverage.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Prepared summaries of damage, payments, and policy coverage.
  • Researched and analyzed policy contracts to verify proper payment of claims.
  • Evaluated insurance policies and analyzed damages to determine coverage.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
  • Answered customer questions regarding deductibles.
  • Verified insurance claims and determined fair amount for settlement.
  • Substantiated legitimate claims and denied unjustified claims.

MEMBERSHIP SPECIALIST

BOATUS
03.2017 - 01.2021
  • Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
  • Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
  • Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
  • Used consultative sales approach to understand and meet customer needs.
  • Serviced existing accounts on regular basis to maximize revenue.
  • Consistently exceeded new sales growth quotas for [Product or Service].

Office Manager

UNIQUE BALANCE
02.2001 - 01.2012
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Managed office operations while scheduling appointments for department managers.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coordinated special projects and managed schedules.

CORPORTE SECRETARY

UNIQUE BALANCE
02.2001 - 01.2012
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained daily report documents, memos and invoices.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Created and updated records and files to maintain document compliance.
  • Offered technical support and troubleshot issues to enhance office productivity.

Education

High School Diploma -

HINTON HIGH SCHOOL
05.1986

Skills

  • Procedure Review
  • Fraud Detection
  • Proficient in Atlas, Word, Windows, Excel, Notion
  • Detection Models
  • Transaction Review
  • Effective Communication
  • Telephone and Email Etiquette
  • Trained in Atlas, Webscreens,Word, Excel
  • Fraud Prevention
  • Call Management
  • Data Analysis
  • Verbal and Written Communication
  • Dispute Resolution
  • Loss Prevention
  • Report Writing
  • Investigation Documentation
  • Report Preparation
  • Financial Data Analysis

    • Coverage Verification

    Claims analysis

    Microsoft Office

    Workflow Management

    Reserve Setting

    Claim Settlement

    Highly motivated

    Claims Processing

    Claims Investigation

    Caseload Management

    Risk Management

    Excellent Communication

    Multitasking Abilities

    Multitasking

    Reliability

    Critical Thinking

    Computer Skills

    Customer service and support

    Team Leadership

    Decision-making skills

    Active Listening

    Adaptability and Flexibility

    Claims

    Decision-Making

    Workload prioritization

    Verbal Communication

    Claims adjustment

    Claims Evaluation

    Self Motivation

    Staff Management

    Payment Processing

Timeline

Contract Desk Adjuster

RVShare LLC
03.2024 - Current

Fraud and Risk Analyst

Digisure Inc
02.2023 - 11.2023

Customer Service Account Executive

AllState
09.2022 - 02.2023

Claims Adjuster

GEICO
01.2021 - 09.2022

MEMBERSHIP SPECIALIST

BOATUS
03.2017 - 01.2021

Office Manager

UNIQUE BALANCE
02.2001 - 01.2012

CORPORTE SECRETARY

UNIQUE BALANCE
02.2001 - 01.2012

High School Diploma -

HINTON HIGH SCHOOL

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Elizabeth Stewart