Summary
Overview
Work History
Education
Skills
Timeline
Events Floral arrangement
Events Floral arrangement
Events Floral arrangement
Events Floral arrangement
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Elizabeth Suglio

Las Vegas,NV

Summary

Slot Attendant skilled at promoting casino amenities and building customer loyalty through exceptional service. Reputation for accurately handling money and updating computer accounts. Delivers excellent guest service and builds casino loyalty. Dedicated customer service representative knowledgeable about diagnosing technical problems and servicing slot machines. Excellent communication and interpersonal skills. Familiar with industry standards and requirements. Multi-talented Slot Attendant with proven skills in machine repair, money handling and account management. Highly organized and proactive with a hands-on approach to meeting guest needs. Ready to bring 16 years' experience to a fast-paced to new position. Team-oriented Slot Floor Person Energetic Slot Person with 16 years of successful performance in casino roles. Skilled in maintenance and operation of slot machines and other floor games equipment. Efficient and quality-focused with aptitude for accurate cash handling and guest services.

Overview

22
22
years of professional experience

Work History

Slot Floor Person

Pechanga Resort & Casino
09.2007 - 02.2021
  • Responds to customers reporting jackpots and determines if the jackpots is valid.
  • Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
  • Handled money, ticket , exchanges for customers.
  • Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
  • Counted cash and casino chips to accurately reconcile transaction reports.
  • Calculated and verified value of players' winnings or losses.
  • Documented exchanges accurately, reconciled transactions and processed authorization forms.
  • Complied with gaming commission rules by verifying players' ages.
  • Verified over $1200 of cash and credit payments daily.
  • Reported and filed paperwork for casino transactions, noted and investigated discrepancies and reported on notable incidents.
  • Monitored slot machines on casino floor for signs of fraud or player misuse.
  • Supervised and maintained overall slot machine functionality and expediently reported repair needs to maintenance staff for quick resolution.
  • Oversaw casino floor activity to foster efficient service and maintain guest safety.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.

Casino Cage Cashier

Pechanga Resort & Casino
07.2005 - 09.2007
  • Quickly and accurately counted drawers at start and end of each shift.
  • Enforced company standard operating procedures, gaming regulations and Title 31 compliance.
  • Processed various cash transactions and answered gaming customer questions.
  • Counted and recorded assigned funds and made exchanges of funds throughout shift.
  • Performed check cashing for customers based on company policies.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Verified individual amounts of loose coin and bundled paper money.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Issued gaming coins and tokens to customers for cash.
  • Secured casino funds not in use after balancing cash drawer.
  • Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
  • Handled money, ticket and chips exchanges for customers.
  • Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
  • Counted cash and casino chips to accurately reconcile transaction reports.
  • Audited money drawers and hand or machine-counted large cash values.
  • Reported and filed paperwork for casino transactions, noted and investigated discrepancies and reported on notable incidents.
  • Protected cage from unauthorized access and monetary losses by consistently following security protocols.
  • Prepared and issued money banks to change persons at start of each shift.

Pre School Teacher

Child Development Center
06.1999 - 06.2004
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Educated students in foundational concepts such as shapes, numbers and letters.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Monitored students' academic, social and emotional progress and recorded in individual files.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Assisted and supervised 24 children through entire school day.
  • Addressed behavioral and learning issues with parents and daycare management.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Promoted sensory development by providing access to different textures.
  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
  • Identified signs of emotional and developmental problems in children and reported to parents.
  • Allowed for ample outdoor discovery time in schedule each day.

Education

No Degree - Early Childhood Education

Central Texas College
US Naval Base ,Yokosuka ,Japan

Skills

  • Cash Register Operations
  • Basic Repairs
  • Cash Handling Accuracy
  • Effective Conflict Resolution Skills
  • Customer Accounts Management
  • Monetary Transactions
  • Active Listening
  • Reading Comprehension

Timeline

Slot Floor Person

Pechanga Resort & Casino
09.2007 - 02.2021

Casino Cage Cashier

Pechanga Resort & Casino
07.2005 - 09.2007

Pre School Teacher

Child Development Center
06.1999 - 06.2004

No Degree - Early Childhood Education

Central Texas College

Events Floral arrangement

I design flower arrangement for any occasions as a hobby ,Completed the class at Las Vegas School of Floral Design

Events Floral arrangement

I design flower arrangement for any occasions as a hobby ,Completed the class at Las Vegas School of Floral Design

Events Floral arrangement

I design flower arrangement for any occasions as a hobby ,Completed the class at Las Vegas School of Floral Design

Events Floral arrangement

I design flower arrangement for any occasions as a hobby ,Completed the class at Las Vegas School of Floral Design

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Elizabeth Suglio