Elizabeth Swanser
Summary
Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in customer service and working in cross team environments.
Overview
12
12
years of professional experience
Work History
Associate Business Support Analyst
Puget Sound Energy Inc
03.2023 - 03.2024
- Improved customer satisfaction by promptly addressing and resolving support issues.
- Streamlined support processes for increased efficiency and faster issue resolution.
- Created user accounts and managed access control.
- Collaborated with cross-functional teams to implement solutions that enhanced system performance.
- Managed multiple projects simultaneously, ensuring timely completion within scope and budget constraints.
Construction Administration
Rushing
03.2022 - 08.2022
- Oversaw work of subcontractors, conveyed updates and managed construction administration and value engineering processes.
- High volume CA management – A value added member of a two-person team routing to a multi-discipline production group of 55+ consulting analysts, designers and engineers.
- Intake, processing, logging, routing RFIs and Submittals for dozens of projects of various sizes and complexity.
- Provided ad hoc research of historical CA.
Express Auto Insurance Claims Associate
State Farm
10.2016 - 03.2022
- Worked productively in fast-moving work environment to process large volumes of claims.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
- Delivery of remarkable customer experiences, per exacting and stringent metrics.
- Accomplished and out-performed individual, section, and company goals.
- Excelled at adapting to organizational changes.
- A resource to peers for policy navigation and standard claim processes; developing detailed supplemental reference material.
- Referred to as a leader by colleagues and management.
- Received multiple awards for customer service and excellence in claim handling from executive level management.
Behavioral Intervention Service Specialist
Service Alternatives For Wa
08.2012 - 10.2016
- Improved young adult resident satisfaction by addressing and resolving service-related issues promptly and professionally.
- Assisted in the development of young adult residents' goals and objectives, aligning with an overarching mission and vision for personal and behavioral growth.
- Taught young adult residents to navigate their oncoming entry into adult life while managing mental health issues, behavioral challenges, and physical handicaps due to neglect and abuse.
Education
Bachelor of Science - Environmental Science And Evolutionary Biology
The Evergreen State College
Olympia, WA06.2011
Associate of Science - Ecology
Edmonds Community College
Lynnwood, WA06.2009
Associate of Arts - Culinary Arts
Seattle Central Community College
Seattle, WA06.2002
Skills
- Application support
- Support ticketing systems
- Incident Management
- Remote Support
- User Account Management
Affiliations
- Orca Network
- Puget Sound Keepers
- Extra Life
Interests
I am an avid nature lover and citizen scientist dedicated to making natural science accessible to everyone. I facilitate TTRPGs, game for charity, teach TTRPGs to children, and generally work to make gaming enjoyable to audiences of all ages and walks of life. I enjoy digital art, fiber arts, reading, and cinema. As a former professional chef, I take great pride in preparing wholesome food for anyone who is hungry.
Additional Information
I am friendly, hard working, diligent, detail oriented, and ready to find a long term place in your company.
Timeline
Associate Business Support Analyst
Puget Sound Energy Inc
03.2023 - 03.2024
Construction Administration
Rushing
03.2022 - 08.2022
Express Auto Insurance Claims Associate
State Farm
10.2016 - 03.2022
Behavioral Intervention Service Specialist
Service Alternatives For Wa
08.2012 - 10.2016
Bachelor of Science - Environmental Science And Evolutionary Biology
The Evergreen State College
Associate of Science - Ecology
Edmonds Community College
Associate of Arts - Culinary Arts
Seattle Central Community College
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