SWAPNIL GUPTA
Audubon,PA
Summary
Seasoned Technical Business Analyst with over 8 years of diverse industrial experience in Application & Production Support. Proficient in job scheduling & monitoring using BMC Control-M, Active Batch, and CA 7 mainframe job Scheduler. Skilled in Incident Management, Problem Management, and Change Management, with a strong track record in troubleshooting, decision-making, and problem-solving. Experienced in Windows server management and migrations, including Application & Windows OS. As a technical liaison, adept at collaborating with application support teams and business stakeholders to design automated process models. Skilled in supporting and training developer communities on process creation and standardization.
Possess sound communication and interpersonal skills, instrumental in identifying process gaps and recommending improvements. Familiar with troubleshooting and configuring mainframe cross-platform systems, with foundational knowledge in Active Directory, Networking, and UNIX systems crucial for Production Support.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Technical Business Analyst - Production Support
NTT DATA Americas, Inc.
Oaks , PA, United States
2023.03 - Current
- Senior Technical Business Analyst experienced in managing critical systems and ensuring seamless operational continuity. Expertise in Production Support with a strong blend of technical skills and business acumen.
- Conducted gap analysis between existing systems and proposed changes.
- Facilitated meetings with stakeholders and other key individuals to discuss business needs and develop actionable items.
- Identified potential risks associated with projects prior to implementation.
- Gathered, outlined, and reviewed business requirements.
- Coordinated resolution of incidents with internal and external stakeholders.
- Performed root cause analysis(RCA) of complex technical problems in order to develop solutions that prevent recurrence of similar incidents.
- Installed, configured, and maintained Windows Server operating systems.
- Assisted in the design of new server infrastructure implementations.
- Developed scripts to automate system maintenance tasks in PowerShell or VBScript.
- Optimized existing automation designs to improve efficiency while reducing costs.
- Administering SFTP sites through the Globescape tool involves overseeing all aspects of secure file transfer operations.
- Defined synchronization plan for patch management.
Software Development Specialist
NTT Data Global Delivery Services
Gurugram , India
2015.09 - 2023.03
- Managed a team of 16 members, including offshore personnel, overseeing two sites for a 24x7 production support project. Led and coordinated activities as a people manager to ensure seamless operations and client satisfaction.
- Developed, maintained, and enhanced automated data transmission processes using workload automation tools such as Control-M, CA Scheduler, and Active Batch. Managed data collection from FTP/SFTP sites, mainframe system, server locations, and databases.
- Delivered L1/L2 production support including incident monitoring, triaging, and troubleshooting to ensure uninterrupted service delivery.
- Provided production, UAT, and user support to clients and end-users, resolving issues promptly and ensuring smooth operations.
- Managed windows servers and SFTP/FTP sites used by operations and external users, promptly resolving issues related to access, space, and services.
- Led application server migrations and configurations, ensuring seamless transitions and optimal performance.
- Documented business requirements, processes, system workflows, and incident logs to support application development and maintenance.
- Provided training and mentorship to junior programmers on programming methodologies and best practices.
- Experience in job scheduling, monitoring & administration using workload automation tools like BMC Control-M, Active Batch, CA unicenter mainframe job Scheduler
- Excellent analytical, troubleshooting, decision-making, and problem solving skills
- Good experience with Incident Management, Problem Management & Change Management.
- Experience of Windows server management, Application & Windows OS server migrations
- Experience in providing oral and written RCA for technical issues & mitigation plans
- Extensive hands-on experience in automating patch management utilizing the Ivanti Heat application.
- Experience in providing L1/L2 production support including and not limited to Incident monitoring, incident triaging, problem solving, escalating to concerned support groups and service level reporting
- Expert in Production Support has been participated in an on-call support rotation and provided non-standard work hour support also proactively monitor and perform MS SQLSERVER database or Windows Server performance issues.
- Experience with file transfer protocols including NDM via Connect Direct and SFTP using tools such as Globescape EFT for managing and establishing FTP sites.
- Sound communication and intra-personal skills.
Education
Bachelors of Technology in Computer Science - Computer Science
Sharda University
Gr. Noida, India2015-05
Senior Secondary School - Computer Science
Guru Harkrishan Public School
Delhi, India2011-05
Secondary School -
Guru Harkrishan Public School
Delhi, India2009-05
Skills
- Production Support
- Application Support
- System Administration
- Batch Job Monitoring & Scheduling
- Incident Management
- Team Management
- MS SQL, My SQL
- Windows, UNIX
- BMC Control-M Scheduler
- CA 7 mainframe Scheduler
- Active Batch Scheduler
- L1/L2 Support
- ITIL
- BMC Service Now, JIRA,BMC Remedy
- PowerShell/VB
- FTP/SFTP
- IBM Sterling Connect Direct/NDM
- AWS Cloud Fundamentals
- FileZilla, WinSCP
- Globescape EFT
- Ivanti HEAT
Certification
- ITIL V3 Foundation certificate in IT Service Management.
- Merit certificate for successfully completing training on DOT NET conducted by NTT DATA.
- Certificate for successful completing the requirements to be recognized as a Microsoft Technology Associate for Software Development Fundamentals & Microsoft Dot Net Fundamentals
Accomplishments
- Awarded as NTT DATA India's Most esteemed award for India Delivery Excellence Award in 2022.
- Consistently acknowledged and awarded by NTT DATA Account Managers for excellence in delivery and client-centric focus.
Timeline
Technical Business Analyst - Production Support
NTT DATA Americas, Inc.
2023.03 - Current
Software Development Specialist
NTT Data Global Delivery Services
2015.09 - 2023.03
Bachelors of Technology in Computer Science - Computer Science
Sharda University
Senior Secondary School - Computer Science
Guru Harkrishan Public School
Secondary School -
Guru Harkrishan Public School
- ITIL V3 Foundation certificate in IT Service Management.
- Merit certificate for successfully completing training on DOT NET conducted by NTT DATA.
- Certificate for successful completing the requirements to be recognized as a Microsoft Technology Associate for Software Development Fundamentals & Microsoft Dot Net Fundamentals
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