Elizabeth T
Safety Harbor,FL
Summary
Hardworking cashier offering 15 years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of POS system operations.
Overview
25
25
years of professional experience
Work History
Fine Dining Server
Dunedin golf club
Dunedin, Florida
03.2022 - Current
- Delivered food and drinks from kitchen or bar areas to dining room tables.
- Bussed and reset tables as needed between seating's.
- Ensured proper set-up of dining area before service began including silverware, condiments, napkins.
- Adhered to all safety and sanitation policies when handling food and beverage items.
- Provided menus, explained daily specials, and answered questions about menu items.
- Processed payments promptly at the end of meal service period using POS terminals.
- Responded quickly to guest inquiries or complaints in a professional manner.
- Followed up with guests after meals to ensure satisfaction with overall experience.
Head Banquet Server
Pasadena yacht and country club
Gulfport, Florida
08.2018 - 03.2022
- Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens.
- Attended to new tables promptly to answer first questions and take drink orders.
- Prepared for large parties and reservations
- Maintained complete knowledge of restaurant menu, including daily specials.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Set dining tables according to type of event and service standards.
- Monitored the banquet floor to respond to patron requests for food and drinks, fill empty water glasses and clear unwanted dishes.
- Assisted with setup of the banquet hall and tables.
- Communicate effectively with other departments within the organization for efficient coordination of activities.
Server
Harold seltzer‘s steakhouse
Saint Petersburg, FL
10.2016 - 08.2018
- Memorized restaurants wine stock and appropriate wine pairings
- Quietly serve pre-selected items to large events
- Keep drinks full and tables clear of used items or trash
- Explain food specials and menu items to guests and make recommendations
- Received frequent customer compliments for going above and beyond normal duties
- Proactively prepare for large parties and reservations, anticipating planning and staffing
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Ensured all food was prepared on-time and according to specifications.
- Accurately recorded orders on cash register and point-of-sale system.
- Stayed informed about daily specials, new menu items, promotions.
- Greeted guests and provided menus.
Head Cashier
Lowes Home Improvement Warehouse
Muskegon, Michigan
09.2003 - 05.2007
- Conducted regular spot checks of cashier performance to ensure accuracy when processing payments.
- Coached employees on best practices for handling customer complaints quickly and effectively.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
Head Cashier
The Home Depot Inc
Muskegon
10.2000 - 09.2003
- Coached employees on best practices for handling customer complaints quickly and effectively.
- Monitored register drawers to ensure adequate change was available throughout each shift.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Learned roles of other departments to provide coverage and keep store operational.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed refunds for worn, damaged, and broken merchandise.
- Prepared cash deposits and balanced store safe for opening and closing of business.
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
Education
Associate of Science - Human Services
Baker College
Muskegon, Michigan06-2010
High School Diploma -
North Muskegon High School
1600 Mills Ave.06-1997
Skills
- Food service
- Beverage service
- Menu knowledge
- Point of sale
- Cash handling
- Point of sale operation
- Employee training
- Conflict resolution
- Time management
- Team leadership
- Communication skills
- POS system troubleshooting
- Customer service management
Timeline
Fine Dining Server
Dunedin golf club
03.2022 - Current
Head Banquet Server
Pasadena yacht and country club
08.2018 - 03.2022
Server
Harold seltzer‘s steakhouse
10.2016 - 08.2018
Head Cashier
Lowes Home Improvement Warehouse
09.2003 - 05.2007
Head Cashier
The Home Depot Inc
10.2000 - 09.2003
Associate of Science - Human Services
Baker College
High School Diploma -
North Muskegon High School