ELIZABETH TALAVERA
Brownsville,Tx
Summary
Hard-working professional with experience in consultative sales, customer loyalty and contract negotiation & management. Frequently praised as proactive by peers, I can be relied upon to help your company achieve its goals. Adaptable professional with several years of work experience and proven knowledge of leadership, problem-solving, and workflow prioritization. Aiming to leverage my abilities to successfully fill the manager role at your company. Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Consultant
Progressive
Brownsville, TX
2024 - Current
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Assisted customers with completing insurance documents to avoid missed information.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Educated customers on available discounts, promoting loyalty and policy retention through tailored recommendations.
Sale Agent
Pronto Insurance
Brownsville, Texas
06.2019 - 2022
- Adapted to and remained flexible in changing, fast-paced work environment.
- Developed and maintained strong customer relationships and networks within designated sales territory.
- Handled client deposits and transactions and updated billing information in company databases.
- Researched market and competitor trends to implement best practices and improve customer satisfaction.
- Prepared weekly and monthly reports of business activity and sales forecasts.
Sale Customer Services
Dish Network
Brownsville, Texas
10.2017 - 06.2019
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Provided account information to customers and explained bill service policies and customer rights.
- Responded to telephone inquiries and complaints following standard operating procedures.
Assistant Manager
Cvs Pharmacy
Brownsville, Tx
12.2013 - 12.2017
- Coordinated employee schedules according to staff availability and processed time-off requests.
- Interviewed potential job candidates and made hiring recommendations to general manager.
- Assisted with new employee training and conducted performance reviews to track overall progress.
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
- Organized company merchandise and displays to increase brand awareness and product sales.
- Tracked store inventories and replenished products according to demand.
- Managed company orders, expenditures and sales to meet budget and revenue targets.
- Handled employee discipline and termination according to company policies.
Education
Bachelor Of Science (B.S.) - Criminal Justice Candidate
University of Phoenix
Phoenix, AZ05.2026
High School Diploma - undefined
Lopez High School
Brownsville, Tx06.2012
Skills
- Cash Counting
- Sales Representation
- Needs Understanding
- Team Goals
- New Business Opportunities
- Inside and Outside Sales
- Maintaining Customer Database
- Customer Service and Assistance
- Client relationships
- Attention to detail
Certification
- Pharmacy technician
- Limited lines license agent
LANGUAGES
Spanish
Advanced
Timeline
Sale Agent
Pronto Insurance
06.2019 - 2022
Sale Customer Services
Dish Network
10.2017 - 06.2019
Assistant Manager
Cvs Pharmacy
12.2013 - 12.2017
High School Diploma - undefined
Lopez High School
Consultant
Progressive
2024 - Current
Bachelor Of Science (B.S.) - Criminal Justice Candidate
University of Phoenix