Elizabeth Taylor
438 Woodmere Creek Lane, Apt 438, Birmingham,AL
Summary
Caring and compassionate Registered Behavioral Technician experienced in implementing specialized programs for individuals with developmental, emotional, or intellectual disabilities. Comfortable in handling stressful situations and performing under pressure. Passionate about providing high-quality service to clients with and without special needs.
Overview
4
4
years of professional experience
Work History
Registered Behavior Technician
FREEDOM Therapies Inc.
07.2023 - Current
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Enhanced client''s communication skills through use of visual aids, social stories, and roleplaying activities.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Ensured adherence to ethical guidelines set forth by Behavior Analyst Certification Board at all times during practice.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
Member Services Shift Lead
Birmingham Rage Room
11.2022 - 08.2023
- Improved team efficiency by implementing new scheduling and task management strategies.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Collaborated with management to develop strategies for improving overall store operations.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
Sales Associate
Spirit Halloween
10.2022 - 11.2022
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Ice Cream Server
Jeni's Splendid Ice Creams
02.2022 - 09.2022
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Maintained clean and organized workspace, ensuring positive environment for customers and coworkers.
- Contributed to increased sales by upselling toppings, waffle cones, and specialty items.
- Developed strong knowledge of menu offerings to provide personalized recommendations for customers with dietary restrictions or preferences.
- Handled cash transactions accurately, promoting trust between business and its customers.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
Membership Associate
UAB Recreation Center
06.2021 - 09.2021
- Boosted membership retention rates through proactive engagement and regular follow-up communication.
- Enhanced member satisfaction by promptly addressing and resolving inquiries and concerns.
- Managed membership database with accuracy and efficiency, maintaining up-to-date records at all times.
- Actively engaged clients upon entrance with pleasant greeting.
Sales Associate
Books-A-Million
02.2020 - 11.2020
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Bachelor of Science - Psychology
University of Alabama At Birmingham
Birmingham, AL04.2024
No Degree - Psychology
Jacksonville State University
Jacksonville, ALHigh School Diploma -
Hayden High School
Hayden, AL05.2019
Skills
- Behavior Modification Techniques
- Creative Problem-Solving
- Data Collection and Analysis
- Conflict Resolution
- Research
- Building Rapport
Languages
English
Timeline
Registered Behavior Technician
FREEDOM Therapies Inc.
07.2023 - Current
Member Services Shift Lead
Birmingham Rage Room
11.2022 - 08.2023
Sales Associate
Spirit Halloween
10.2022 - 11.2022
Ice Cream Server
Jeni's Splendid Ice Creams
02.2022 - 09.2022
Membership Associate
UAB Recreation Center
06.2021 - 09.2021
Sales Associate
Books-A-Million
02.2020 - 11.2020
Bachelor of Science - Psychology
University of Alabama At Birmingham
No Degree - Psychology
Jacksonville State University
High School Diploma -
Hayden High School
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