ELIZABETH TAYLOR
Philadelphia,PA
Summary
Qualified Customer Experience Specialist with over 20 years in fast-paced Call Center environments. Empathetic and Professional under pressure. Call Center Representative versed in customer support in high call volume environments. Trusted key holder -Creative problem solver- Exceptional Communication skills Quick learner - Proficient in cash management - Local/state Health laws knowledge - Credit card processing -Multi-line phone talent - Medical Terminology knowledge - Microsoft 365 proficient
Overview
2027
2027
years of professional experience
Work History
Remote Member Advocate
Concentrix
Philadelphia, TN
04.2024 - Current
- Assisted customers with inquiries, providing accurate information and resolving issues promptly.
- Facilitated communication between departments to ensure seamless service delivery and customer satisfaction.
- Utilized CRM tools to track customer interactions and maintain accurate records of communication.
- Conducted follow-up calls to ensure resolution of customer concerns and enhance overall experience.
Customer Care Representative
Wayfair
Philadelphia, PA
2022 - 04.2024
- Resolved customer inquiries through phone and email, ensuring timely and accurate responses.
- Utilized CRM software to track customer interactions and maintain detailed records.
- Collaborated with team members to address complex customer issues effectively.
- Provided product information and guidance to enhance customer shopping experience.
Customer Support Specialist
Intuit
Philadelphia, PA
02.2020 - 02.2022
- Upheld high standards of customer services by responding to inquiries, needs and problems.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Applied consultative approach to collect information on customer service, account and technical concerns.
- Consulted with customers regarding needs and addressed concerns.
- Maximized customer satisfaction by handling customer email and telephone interactions.
Education
Patient Services Representative - Patient Services Representative
Community College of Philadelphia
Philadelphia, PA12.2025
Associate of Applied Science - Communications Systems Technology
Community College of Philadelphia
Philadelphia, PA05.2006
High School Diploma - Science and Math
Germantown High School
Philadelphia, PA01.2002
Skills
Cross-cultural communication
Assertiveness
Customer service
Problem-solving
Multitasking and organization
Team collaboration
Verbal and written communication
Patient education
Insurance verification
Medical terminology
Policy understanding
Quality assurance
Patient identity verification
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteSalary Range
$0/hr - $1000/hrTimeline
Remote Member Advocate
Concentrix
04.2024 - Current
Customer Support Specialist
Intuit
02.2020 - 02.2022
Associate of Applied Science - Communications Systems Technology
Community College of Philadelphia
High School Diploma - Science and Math
Germantown High School
Patient Services Representative - Patient Services Representative
Community College of Philadelphia
Customer Care Representative
Wayfair
2022 - 04.2024