Elizabeth Tello
Centreville,VA
Summary
Proven track record in enhancing operational efficiency and data management at Fairfax County Community Service Board, showcasing expertise in office administration and professional communication. Excelled in project coordination and policy compliance, significantly improving process quality. Demonstrates critical thinking and computer proficiency, achieving seamless integration of new employees and optimizing workflow.
Overview
5
5
years of professional experience
Work History
Administrative Assistant IV
Fairfax County Community Service Board
04.2024 - Current
- Assisted with special projects of varying degrees of complexity including, but not limited to, gathering qualitative and descriptive data, reviewing policies and procedures, and creating new processes for the purpose of improving efficiency.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Contributed to policy updates, researching regulations to ensure company compliance, efficiency, and quality service.
- Organized and optimized back-dated accounts to be brought up to date by formatting data based on trend which was them compiled and presented to management.
- Maintained inventory of office supplies and placed orders according to county policy and budgetary plans.
Coordinator
Fairfax County Community Service Board
03.2023 - 03.2024
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
Human Services Worker
Fairfax County Department of Family Services
09.2022 - 03.2023
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
- Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
- Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
Financial Coordinator
Inova
05.2019 - 08.2022
- Answered questions over phone and in-person regarding billing, scheduling and treatment.
- Explained insurance benefits, fees and procedures to patients.
- Provided support during mergers or acquisitions by performing due diligence activities to ensure the team did not fall behind and in doing so took on two positions.
- Assisted in patient contact for financial assistance application and supported with follow-up calls.
- Monitored the application/approval process to remain within hospital policy of a 30-day turnaround.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Education
Master of Science - Healthcare Administration
Southern New Hampshire University
Manchester, NH11.2023
Bachelor of Science - Business Administration
Southern New Hampshire University
Manchester, NH02.2022
Skills
Computer, Word, and Excel Proficient
Data Management and Organization
Office Administration
Professional Communication
Critical Thinking
Research
Languages
Spanish
Native or Bilingual
Portuguese
Limited Working
French
Limited Working
Timeline
Administrative Assistant IV
Fairfax County Community Service Board
04.2024 - Current
Coordinator
Fairfax County Community Service Board
03.2023 - 03.2024
Human Services Worker
Fairfax County Department of Family Services
09.2022 - 03.2023
Financial Coordinator
Inova
05.2019 - 08.2022
Master of Science - Healthcare Administration
Southern New Hampshire University
Bachelor of Science - Business Administration
Southern New Hampshire University
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