Summary
Work History
Education
Skills
Timeline
Generic
Juanita Gray

Juanita Gray

Conyers,GA

Summary

Dynamic administrative professional with extensive experience at Provident Hospital of Cook County, excelling in customer service and office administration. Leveraged Microsoft Office Suite expertise and exceptional communication skills to enhance operational efficiency and foster positive client relations. Achieved a significant improvement in document organization and team productivity, demonstrating a commitment to excellence and a proactive approach to challenges.

Work History

Administrative Assistant IV

Provident Hospital of Cook County
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Facilitated collaboration within team by organizing regular meetings and tracking project progress.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Maintained inventory of office supplies and placed orders.
  • Conducted research for project proposals, compiling information that supported winning bids.
  • Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.
  • Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
  • Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
  • Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
  • Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
  • Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
  • Contributed to policy updates, researching regulations to ensure company compliance.
  • Developed filing system for historical documents, preserving important company records and improving access to information.
  • Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Transcribed and organized information to assist in preparing speeches and presentations.

Unit Secretary/Periopertive Surgery

Provident Hospital of Cook County
  • Coordinated patient admissions and discharges efficiently, streamlining unit operations.
  • Managed patient records and ensured accurate documentation for seamless communication.
  • Assisted healthcare team with administrative tasks, improving workflow efficiency.
  • Improved appointment scheduling by effectively managing calendars for medical staff.
  • Organized patient information to enhance data accessibility and support clinical staff.
  • Enhanced patient experience by providing timely and accurate information.
  • Scheduled diagnostic tests and procedures to support timely patient care.
  • Supported nursing staff by preparing and processing necessary paperwork.
  • Coordinated transportation services for patients, improving access to healthcare.
  • Provided excellent customer service, addressing patient inquiries with professionalism.
  • Streamlined clerical processes to enhance unit efficiency and reduce wait times.
  • Communicated effectively with patients and families, providing necessary support and information.
  • Adapted to changing priorities in a dynamic healthcare environment to support unit goals.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed incoming calls and directed to appropriate department.
  • Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
  • Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
  • Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
  • Maintained rapport with physicians, nurse,s and other healthcare personnel.
  • Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
  • Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
  • Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
  • Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
  • Maintained patient confidentiality in line with HIPAA regulations.
  • Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
  • Transcribed doctors' medication orders, lab test requests, and care plans.
  • Upheld a high standard of patient service by addressing concerns and resolving issues in a timely, empathetic manner.
  • Provided information for patient admissions and discharges to foster timely processing.

Unit Clerk/Receptionist

Michael Reese Hospital & Medical Center
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Facilitated collaboration within team by organizing regular meetings and tracking project progress.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Maintained inventory of office supplies and placed orders.
  • Conducted research for project proposals, compiling information that supported winning bids.
  • Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.
  • Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
  • Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
  • Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
  • Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
  • Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
  • Contributed to policy updates, researching regulations to ensure company compliance.
  • Developed filing system for historical documents, preserving important company records and improving access to information.
  • Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Transcribed and organized information to assist in preparing speeches and presentations.

Education

Associate - General Studies

City Colleges of Chicago-Olive Harvey Campus
Chicago, IL
05.2016

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Administrative support
  • Microsoft Word
  • Time management
  • Microsoft Excel
  • File organization
  • Customer and client relations
  • Computer proficiency
  • Filing
  • Customer relations
  • Clerical support
  • Critical thinking
  • Strong problem solver
  • Scheduling
  • Documentation and recordkeeping
  • Microsoft Office Suite
  • Office management
  • Professional communication
  • Database entry
  • Scheduling and calendar management
  • Dedicated team player
  • Appointment scheduling
  • Verbal communication
  • Professional and mature
  • Calendar management
  • Filing and data archiving
  • Invoice processing
  • Documentation and reporting
  • Mail handling
  • Client relations
  • Multi-line phone proficiency
  • Resourceful
  • Event coordination
  • Confidential document control
  • Meeting planning
  • Complex Problem-solving
  • Schedule management
  • Meeting arrangements
  • Attendance record management
  • Purchase orders organization
  • Writing reports
  • Employee timesheet processing
  • Training and coaching
  • Quality assurance
  • Letter preparation
  • Program files maintenance
  • Payroll and budgeting
  • Inventory systems
  • Office equipment maintenance

Timeline

Administrative Assistant IV

Provident Hospital of Cook County

Unit Secretary/Periopertive Surgery

Provident Hospital of Cook County

Unit Clerk/Receptionist

Michael Reese Hospital & Medical Center

Associate - General Studies

City Colleges of Chicago-Olive Harvey Campus
Juanita Gray