Elizabeth Terrazas

Guest Lead

• Co-managed offsite and backstock throughout the holiday to ensure organization, cleanliness, and maintain loss prevention standards.
• Co-lead the team to meet its brick-and-mortar goal for 2024.
• Help associates nourish customer service skills to help them positively influence our guests' experience.
• Prioritized guest experience while maintaining store cleanliness, incoming shipment arrivals, shift changes, and completing daily tasks such as hourly sales tracking.

Brand Representative

• Processed shipments quickly and efficiently to get them onto the floor, while maintaining organization in our back stock.
• Named the ship from the store captain, and ensured that orders were correctly packed and shipped promptly.
• Maintained store cleanliness to facilitate a clean environment, and pushed out product into visually appealing spots to create a positive experience for our guests.
• Nourished customer service skills through various guest interactions in both peak and one-on-one experiences.
• Created a personalized experience for each guest by tailoring it to their style, tone, and needs, to encourage them to return to our store in the future.

• Ensured cleanliness and order in the toy workspace.
• Supervised playroom activities throughout open hours.
• Provided companionship and visited rooms to bring toys and activities that were age-, ability-, and developmentally appropriate for young patients.

• Tracked seated guests and available seating using computer-based and mobile reservation software.
• Monitored dining area to assess server capacity and estimate wait times.
• Facilitated onboarding programs to enhance the skill sets of new hires, and ensured tasks were completed to company standards.

• Transported the children safely to appointments, social engagements or recreational activities.
• Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
• Regulated children's schedules to balance rest, learning and play.