Caitlyn Cole
Columbia,MO
Summary
Dedicated Guest Lead with almost 3 years of experience in managing retail store operations, promoting excellent guest experience, and driving sales. Proficient in inventory control, team supervision, coaching, and opening/closing procedures.
Overview
5
5
years of professional experience
Work History
Guest Lead
Altar’d State
Columbia, MO
01.2021 - Current
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Created welcoming and comfortable environment for guests.
Brand Representative
Altar’d State
Columbia, MO
11.2020 - 01.2021
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
- Completed floorsets, filled floor, and rang up customers.
Pharmacy Technician
Parkland Health Mart Pharmacy
Desloge, MO
11.2018 - 06.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
Server
General Custards Retreat
Desloge, MO
05.2018 - 06.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Bachelor of Science - Psychology
University of Missouri - Columbia
Columbia, MO07.2024
Associate of Arts - General Studies
Moberly Area Community College
Columbia, MO05.2021
High School Diploma -
North St. Francois County High School
Bonne Terre, MO05.2020
Skills
- Team Member Development
- Team Management
- Leadership
- Recruitment
- Business Operations
- Organization
- Merchandise Replenishment
- Visual Merchandising
- Customer Service
- Communication
Timeline
Guest Lead
Altar’d State
01.2021 - Current
Brand Representative
Altar’d State
11.2020 - 01.2021
Pharmacy Technician
Parkland Health Mart Pharmacy
11.2018 - 06.2020
Server
General Custards Retreat
05.2018 - 06.2019
Bachelor of Science - Psychology
University of Missouri - Columbia
Associate of Arts - General Studies
Moberly Area Community College
High School Diploma -
North St. Francois County High School
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