Andrea McLane
Huntsville,AL
Summary
Proven leader in customer service management, adept at multitasking and decision-making, enhanced Target Corporation's guest satisfaction through effective team coaching and strategic problem-solving. Skilled in guest relations and team management, consistently achieved positive outcomes in guest service delivery and team performance.
Overview
15
15
years of professional experience
Work History
Guest Service Team Lead
Target Corporation
Madison, Alabama
07.2009 - Current
- Conducted regular trainings to keep staff updated on best practices in guest service delivery.
- Evaluated guest feedback data regularly to identify areas for improvement within the team's performance.
- Coached and mentored team members, improving overall performance and productivity levels.
- Developed strong relationships with guests, resulting in positive feedback and recommendations.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Greeted guests upon arrival and offered assistance.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Organized schedules and delegated tasks effectively among team members to ensure optimal coverage during peak hours.
- Streamlined communication between departments, ensuring prompt resolution of guest requests or issues.
- Handled escalated customer complaints professionally, resulting in satisfactory resolutions for both parties involved.
- Assisted in hiring and onboarding new team members, contributing to a well-trained workforce.
- Led a team of guest service agents to maintain high standards of customer service and professionalism.
- Maintained open lines of communication with upper management regarding updates or pertinent information related to the Guest Service Team''s performance.
- Enforced policies and procedures to increase efficiency.
Education
GED -
Grissom High School
Huntsville, ALSkills
- Customer Service
- Multitasking proficiency
- Decision-making capabilities
- Exceptional communication
- Guest Services
- Team Management
- Delegation and Supervision
- Guest complaint resolution
- Guest Relations
- Complaint Handling
- Employee Relations
- Team member development
- Performance Reviews
- Brand representation
- Business Operations
- Flexible Schedule
- Documentation And Reporting
- Product Sales
- Emergency Response
- Teamwork and Collaboration
- Problem-solving skills
- Time Management
- Reliability
- Adaptability and Flexibility
- Cash Handling
- Customer Service Management
- Phone and Email Etiquette
- Team building
- Coaching and Mentoring
- Adaptability
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Work-life balanceHealthcare benefitsPaid time offPaid sick leave401k matchCareer advancementCompany CultureFlexible work hoursTimeline
Guest Service Team Lead
Target Corporation
07.2009 - Current
GED -
Grissom High School