Jasmin Harvey
Troy,MI
Summary
Industrious Guest Services Agent adept in expedient complaint resolution through tactful and diplomatic communication combined with resourceful problem-solving. Driven to promote guest satisfaction by going above and beyond to meet needs and exceed expectations.
Overview
2
2
years of professional experience
Work History
Guest Service Team Lead
Panera Bread
06.2022 - Current
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Maintained consistent positive customer feedback.
- Created welcoming and comfortable environment for guests.
- Maintained high level of professionalism and discretion when dealing with guests.
Guest Advocate
Target
10.2021 - 05.2022
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
Lee M. Thurston High School
Redford, MI06.2023
High School Diploma -
William D. Ford Career Technical Center
Westland06.2023
Skills
- Merchandise Replenishment
- Organize Food Service
- Guest Services
- Guest Check-In
- Customer Service
- Cashier Training
- Leadership
Timeline
Guest Service Team Lead
Panera Bread
06.2022 - Current
Guest Advocate
Target
10.2021 - 05.2022
High School Diploma -
Lee M. Thurston High School
High School Diploma -
William D. Ford Career Technical Center