Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lonnie Cooper

Philadelphia,PA

Summary

Dynamic leader with proven expertise in merchandise management and team development, honed at Nike Factory Store. Excelled in organizing high-impact merchandise displays and fostering strong customer relationships. Skilled in merchandise replenishment and interpersonal relationships, demonstrating a unique blend of strategic vision and people skills to drive retail success. Outgoing professional with many years of creating top-notch customer experiences. Improves sales through personable and helpful customer engagement practices. Satisfies customer questions by applying expert knowledge of sport and recreation activities. Assists the store leadership team with general supervision in the store in accordance with company policies and procedures, including opening and closing the store, performing Front End and Cash Office functions, and processing firearms sales in compliance with State and Federal regulations, where applicable.

Overview

4
4
years of professional experience

Work History

Team Sports Lead

Dicks Sporing Goods
Princeton, NJ
11.2021 - 05.2023
  • Organized merchandise displays in the team sports department to promote sales.
  • Pushed, lifted, and pulled bins weighing many pounds using proper techniques to avoid injury and item damage.
  • Engaged with customers upon entering to satisfy quick questions and locate products.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Executed markdowns on clearance merchandise according to established guidelines within our store's Team Sports Department.
  • Assisted with training new employees on policies, procedures, and product knowledge related to working in our store's Team Sports Department.

Retail Store Manager

Nike Factory Store
Philadelphia, PA
09.2019 - 06.2022
  • Organized new stock for floor placement.
  • Developed and maintained store policies and procedures.
  • Organized merchandise displays according to seasonal promotions or special events.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Handled cash register transactions accurately while providing excellent customer service.
  • Delegated work to staff, setting priorities and goals.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Resolved customer complaints in a timely manner to maintain positive relationships with customers.
  • Hired and trained positive, enthusiastic employees to boost talents of retail team.

Education

Some College (No Degree) - Computer Graphics

St. Josephs University
Philadelphia, PA

Skills

  • Fundraising initiatives
  • Performance-Enhancing Nutrition Strategies
  • Player motivation
  • Skill assessment
  • Interpersonal relationships
  • Game strategy
  • Goal oriented
  • Merchandise replenishment
  • Department recovery

Timeline

Team Sports Lead

Dicks Sporing Goods
11.2021 - 05.2023

Retail Store Manager

Nike Factory Store
09.2019 - 06.2022

Some College (No Degree) - Computer Graphics

St. Josephs University
Lonnie Cooper