Bradon Grable
Lufkin,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Friendly Head Cashier experienced in leading large teams with exceptional skill as trainer, team builder and project manager. Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Guest Service Team Lead
Pilot Flying J Travel Center
01.2023 - Current
- Greeted guests upon arrival and offered assistance.
- Maintained consistent positive customer feedback.
- Handled customer complaints to satisfy and retain guests.
- Created welcoming and comfortable environment for guests.
- Operated cash register.
- Restocked and organized merchandise in front lanes.
- Tallied cash drawer at beginning and end of each work shift.
- Used POS system to enter orders, process payments and issue receipts.
Kitchen Staff Member
McDonald's
04.2021 - 10.2021
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
- Prepared and cooked items requiring little or no processing such as hot cereals, concentrated or dehydrated soups, sauces and gravies.
- Monitored and maintained proper spacing of food products from floor, ceiling and shelving and confirmed adequate airflow and positioning of products for optimal food safety.
Skills
- Leadership
- Organize Food Service
- Nightlife Recommendations
- Cashier Training
- Customer Service
- Guest Services
- Train Employees
Timeline
Guest Service Team Lead
Pilot Flying J Travel Center
01.2023 - Current
Kitchen Staff Member
McDonald's
04.2021 - 10.2021
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