DELANO CAMPBELL

Guest Service Lead

• Coordinate with Supervisor and Leadership team with ground operations including ticket counters , gates and baggage services.
• Address and resolve escalated customer concerns, and assist agents in resolving complex issues.
• Communicate changes in company rules and procedures, and mentor staff to improve performance efficiency

Jamaica Dispatch Services (January 2011-April 2018)

Customer Service Agent

(Spirit Airlines & Virgin Atlantic Airways)

• Greeted customers, answering travel inquires, tagged baggage and handled baggage fees, secured flights, processed reservation.
• Assisted misconnected and rerouted passengers during irregular operations.
• Checked in passengers for domestic and international travel using computerized system; verified documentation for international and domestic flight
• Checks boarding passes, upgrade seats, deplane and board flights
• Jetbridge certified
• Provide training to new hires which includes recognition, constructive feedback, and team supervision
• Providing superior customer service, while managing funds and preparing financial reports daily
• Spirit Airlines & Virgin Atlantic Airways