Elizabeth Thomas
Suffolk,VA
Summary
.Diligent Business Process Analyst known for supporting and directing process improvements. Self-motivated professional skilled in inputting data, corresponding by phone or email and handling a multitude of daily tasks. Looking for a new challenge working as part of a talented team.
Overview
10
10
years of professional experience
Work History
Business Process Analyst
SAIC
Virginia Beach
11.2022 - Current
- Conducted analysis, design and documentation of operations support processes and contributed to their successful implementation
- Collaborated with application owners, developers, and subject matter experts in order to grasp and document business logic and process flows for ensuring ongoing support of applications.
- Assisted in gathering and recording data for standard operating procedures
- Formulated process improvements to minimize recurring support issues.
- Coordinated process improvement in collaboration with leads.
- Ensured seamless coordination among various project departments such as customer service, computer services, and client services.
- Documented procedures and workflows related to all aspects of business operations.
- Implemented continuous improvement strategies that drive innovation throughout the organization.
Customer Service Associate
Lonestar Cafe
Chesapeake
05.2015 - 08.2022
- Generated new business by establishing, developing, and maintaining relationships with current and prospective customers.
- Achieved customer satisfaction goals through collecting and implementing feedback
- Thrived in fast-paced, demanding settings with high volumes of customer interaction, consistently achieving top-notch customer satisfaction scores.
Oral Surgery Assistant
Goodove Oral Surgery and Implants
Virginia Beach
06.2014 - 12.2019
- Maintained accurate patient records and oversaw data management in electronic database.
- Provided prompt and professional responses to inquiries received in person or through multiple communication platforms.
- Utilized various software applications to access patient information, ensuring strict compliance with HIPAA regulations and maintaining confidentiality.
Education
Bachelor of Science in Business Administration - Business Analytics
Old Dominion University
Norfolk, VA12-2022
Associate of Science in Social Sciences -
Tidewater Community College
Virginia Beach, VA08.2018
Skills
- Active TS/SCI Clearance
- Information Technology
- Project management
- Client relations
- Communication
- Adaptability
- Work ethic
- Time management
- Attention to detail
- Leadership
- Teamwork
- Empathy
- Problem solving
- Strategic Planning
- Team building
- Creativity and Innovation
- Flexible and Adaptable
Languages
- Tableau
- Arena
- MS Visio
- Día
- Visual Studio
- RStudio
- HTML
- Microsoft 365
- Word
- Excel
- PowerPoint
Training
- Intro Network & Security
- Website and Webpage Design
- Object Orient Programming W/ C+
- Project Management in Info Systems
- Database concepts
- Principles of Technology Architecture
- Strategic IT Administration
- System Analysis & Design
Timeline
Business Process Analyst
SAIC
11.2022 - Current
Customer Service Associate
Lonestar Cafe
05.2015 - 08.2022
Oral Surgery Assistant
Goodove Oral Surgery and Implants
06.2014 - 12.2019
Bachelor of Science in Business Administration - Business Analytics
Old Dominion University
Associate of Science in Social Sciences -
Tidewater Community College
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