Elizabeth Thompson
Albuquerque
Summary
Experienced administrator with expertise in scheduling, team collaboration, and client relationship management. Demonstrated success in enhancing service quality and optimizing workflows to foster a positive work environment.
Overview
9
9
years of professional experience
Work History
Therapy Relations Coordinator
Body and Mind Wellness LLC
Albuquerque
02.2024 - Current
- Management of all therapists at Body and Mind Wellness
- Coordinated appointment calendar and balanced schedules to promote optimal productivity.
- Managed daily operations of the clinic, including scheduling appointments and assigning staff.
- Managed daily clinic operations and ensured smooth workflow across departments.
- Supervised staff performance and provided training to enhance service quality.
- Oversaw recruitment and conducted interviews to select qualified personnel for the clinic.
- Resolved patient inquiries and complaints, fostering a positive clinic environment.
- Help promote and develop initiatives to increase spa awareness and business growth.
- Provide educational and compliance opportunities for LMTs (CEUs, CPR, Ethics, etc.)
Field Service Representative
RetailData
Albuquerque
04.2023 - 01.2024
- Conducted on-site audits of inventory, pricing, and merchandise arrangements to ensure compliance and optimize presentation.
- Collected retail data from various locations to improve product placement and drive sales effectiveness.
- Utilized handheld devices for data collection during field assessments.
- Trained new team members on data collection procedures and tools to enhance team capabilities and ensure accuracy.
- Performed data entry of collected information into database systems.
- Kept data secure and followed proper procedures for uploading and transmitting information.
Patient Service Representative
Womens Specialists of New Mexico
Albuquerque
01.2023 - 04.2023
- Answered phone calls and addressed patient inquiries with professionalism and empathy.
- Assisted patients with scheduling appointments and managing their medical records.
- Coordinated insurance verification and confirmed eligibility for patient services and procedures, ensuring timely access to care.
- Collaborated with medical staff to streamline patient flow during appointments, enhancing overall clinic efficiency.
- Educated patients on clinic policies, procedures, and available services, fostering informed participation in their care.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
Administrative Receptionist
Hyatt Regency Tamaya Resort and Spa
Albuquerque
10.2021 - 01.2023
- Coordinated front desk operations including scheduling, rescheduling or canceling appointments, and diligently helped in-person visitors and callers with knowledgeable assistance
- Collaborated with team members to streamline daily front desk operations, enhancing service delivery.
- Processed payments and managed transactions with accuracy, contributing to financial accountability at the front desk.
- Provided clients with information on spa services, packages, and promotions.
- Guided customers through facility tours explaining spa resources and amenities.
- Developed promotional materials, including flyers and brochures, for effective in-house and online distribution.
Receptionist
Green Reed Spa, Sandia Resort and Casino
Albuquerque
04.2017 - 03.2019
- Welcomed clients and checked them in for spa services, ensuring a positive first impression.
- Coordinated appointment schedules using scheduling software, optimizing client flow and service delivery.
- Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
- Executed payment processing and transaction handling at front desk, contributing to smooth operational functions.
- Provided clients with information on spa services, packages, and promotions.
- Guided customers through facility tours explaining spa resources and amenities.
- Managed bookings for special occasions such as weddings or group spa days according to specified requirements.
- Attended weekly meetings with spa management team to discuss upcoming events or promotions.
Education
Associate of Applied Science - Digital Communications And Media
Central New Mexico Community College
Albuquerque, NM08-2022
Skills
- Patient intake procedures
- Client relationship management
- Clinic operations management
- Scheduling coordination
- Office administration
- Database management
- Team collaboration
Timeline
Therapy Relations Coordinator
Body and Mind Wellness LLC
02.2024 - Current
Field Service Representative
RetailData
04.2023 - 01.2024
Patient Service Representative
Womens Specialists of New Mexico
01.2023 - 04.2023
Administrative Receptionist
Hyatt Regency Tamaya Resort and Spa
10.2021 - 01.2023
Receptionist
Green Reed Spa, Sandia Resort and Casino
04.2017 - 03.2019
Associate of Applied Science - Digital Communications And Media
Central New Mexico Community College