Smart professional with thorough understanding of various languages to fluently interpret and translate. Conveys intended messages accurately and reliably. Well-versed in interpretation and translation tools and services.
Overview
39
39
years of professional experience
Work History
Interpreter and Translator
Stoneking Translating And Interpreting
08.2015 - Current
Reviewed and transcribed audio or internet materials with high degree of accuracy and expression.
Developed translated forms and educational materials for non-English speaking populations.
Listened to, comprehended and translated oral or written communications from English to Spanish and vice versa.
Identified and carefully summarized factual points and abstract concepts.
Bilingual Customer Service Manager
RAP & Associates
01.2010 - 03.2015
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Took ownership of customer issues and followed problems through to resolution.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Served as interpreter and translator for customers and employees alike.
Senior Loan Officer
Trinity Funding
04.2004 - 01.2010
Submitted loan applications to underwriter for verification and recommendations.
Originated, reviewed, processed, closed, and administered customer loan proposals.
Developed and maintained relationships with local real estate agents.
Reviewed and edited loan agreements to promote efficiency and accuracy.
Served as an Interpreter and Translator for clients, agents, title companies, surveyors, and appraisers
Interpreter and Translator
The Professionals Translating And Interpreting Svc
03.2004 - 05.2007
Reviewed and transcribed audio or internet materials with high degree of accuracy and expression.
Developed translated forms and educational materials for non-English speaking populations.
Listened to, comprehended and translated oral or written communications from English to Spanish and vice versa.
Identified and carefully summarized factual points and abstract concepts.
Office Manager
MCorp Financial
07.1996 - 04.2002
Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
Prepared documents for underwriting by verifying client income, credit reports, and other information.
Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
Unit Coordinator
Memorial City General Hospital
03.1985 - 08.1995
Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
Coordinated and maintained referral sources related to admissions, discharges and follow up services to sustain daily census requirements.
Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
Received physicians and visitors on unit, identifying, acknowledging and responding to patient, physician and staff needs to meet operational and care needs of parties.
Skills
Records Management
Client Support
Spanish Fluency
Translation Requirements Outline
Transcribing
Relationship Building
Consecutive Translation
Oral and Written Communication
Attention to Detail
Proofreading
Languages
Spanish
Full Professional
Education
No Degree - Business
Houston Community College
Houston, TX
Timeline
Interpreter and Translator
Stoneking Translating And Interpreting
08.2015 - Current
Bilingual Customer Service Manager
RAP & Associates
01.2010 - 03.2015
Senior Loan Officer
Trinity Funding
04.2004 - 01.2010
Interpreter and Translator
The Professionals Translating And Interpreting Svc
Macedonian Translator and Interpreter at On Call Interpreting And Translating AgencyMacedonian Translator and Interpreter at On Call Interpreting And Translating Agency