Summary
Overview
Work History
Skills
Languages
Education
Timeline
Generic

Elizabeth Toner

Houston,TX

Summary

Smart professional with thorough understanding of various languages to fluently interpret and translate. Conveys intended messages accurately and reliably. Well-versed in interpretation and translation tools and services.

Overview

39
39
years of professional experience

Work History

Interpreter and Translator

Stoneking Translating And Interpreting
08.2015 - Current
  • Reviewed and transcribed audio or internet materials with high degree of accuracy and expression.
  • Developed translated forms and educational materials for non-English speaking populations.
  • Listened to, comprehended and translated oral or written communications from English to Spanish and vice versa.
  • Identified and carefully summarized factual points and abstract concepts.

Bilingual Customer Service Manager

RAP & Associates
01.2010 - 03.2015
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Served as interpreter and translator for customers and employees alike.

Senior Loan Officer

Trinity Funding
04.2004 - 01.2010
  • Submitted loan applications to underwriter for verification and recommendations.
  • Originated, reviewed, processed, closed, and administered customer loan proposals.
  • Developed and maintained relationships with local real estate agents.
  • Reviewed and edited loan agreements to promote efficiency and accuracy.
  • Served as an Interpreter and Translator for clients, agents, title companies, surveyors, and appraisers

Interpreter and Translator

The Professionals Translating And Interpreting Svc
03.2004 - 05.2007
  • Reviewed and transcribed audio or internet materials with high degree of accuracy and expression.
  • Developed translated forms and educational materials for non-English speaking populations.
  • Listened to, comprehended and translated oral or written communications from English to Spanish and vice versa.
  • Identified and carefully summarized factual points and abstract concepts.

Office Manager

MCorp Financial
07.1996 - 04.2002
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Prepared documents for underwriting by verifying client income, credit reports, and other information.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.

Unit Coordinator

Memorial City General Hospital
03.1985 - 08.1995
  • Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
  • Coordinated and maintained referral sources related to admissions, discharges and follow up services to sustain daily census requirements.
  • Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
  • Received physicians and visitors on unit, identifying, acknowledging and responding to patient, physician and staff needs to meet operational and care needs of parties.

Skills

  • Records Management
  • Client Support
  • Spanish Fluency
  • Translation Requirements Outline
  • Transcribing
  • Relationship Building
  • Consecutive Translation
  • Oral and Written Communication
  • Attention to Detail
  • Proofreading

Languages

Spanish
Full Professional

Education

No Degree - Business

Houston Community College
Houston, TX

Timeline

Interpreter and Translator

Stoneking Translating And Interpreting
08.2015 - Current

Bilingual Customer Service Manager

RAP & Associates
01.2010 - 03.2015

Senior Loan Officer

Trinity Funding
04.2004 - 01.2010

Interpreter and Translator

The Professionals Translating And Interpreting Svc
03.2004 - 05.2007

Office Manager

MCorp Financial
07.1996 - 04.2002

Unit Coordinator

Memorial City General Hospital
03.1985 - 08.1995

No Degree - Business

Houston Community College
Elizabeth Toner