Maryam Nisar
Alexandria,VA
Summary
Passionate Interpreter offering superior language experience to bridge communication gaps for better understanding and productivity. Employs empathic, mindful approach to avoid potential conflicts caused by lack of cultural knowledge. Operates well in both online and in-person scenarios, facilitating conversations despite scheduling issues or geographical limitations. Gifted Interpreter with aptitude for conveying emotion, style and content of Pashto, Urdu and Hindi speakers. Bringing in-depth knowledge of cultural context and idiosyncrasies. Proven to provide translations quickly and accurately developed over 4 years of experience. Smart professional with thorough understanding of various languages to fluently interpret and translate. Conveys intended messages accurately and reliably. Well-versed in interpretation and translation tools and services.
Overview
3
3
years of professional experience
Work History
Interpreter/Translator and Customer Services Rep
United Airlines
02.2022 - 01.2024
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Interpreted in-person and remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
- Communicated with clients to understand interpreting needs and provide best service possible.
- Provided language translation and customer service skills to clients in Pashto, Urdu and Hindi business sectors.
- Promoted cultural understanding and diversity within organizations by offering workshops on cross-cultural communication strategies.
- Ensured compliance with industry standards and best practices by maintaining up-to-date knowledge of relevant terminology and concepts.
- Interpreted spoken and written languages other than English and vice versa.
- Assisted foreign language-speaking clients with inquiries.
Faculty and Staff Resource Center at NOVA
NOVA
01.2021 - 01.2022
- Work with Northern Virginia Community College (NOVA) faculty and staff to create 3D modeling and print with 3D
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with student and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with students through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
- Participated in team-building activities to foster teamwork and collaboration.
- Increased employee productivity by implementing efficient work processes and time management strategies.
Education
Bachelor of Science - Computer Science
George Mason University
Fairfax, VA05.2025
Associate of Science - Computer Science
Northern Virginia Community College
Annandale, VA01.2022
Skills
- Fluent Bilingualism
- Client Support
- Professional ethics
- Client Confidentiality
- Interpersonal Communication
- Cross-cultural communication
- Relationship Building
- Pashto, Urdu and Hindi Fluency
- Terminology Management
- Records Management
- Critical Thinking
- Client Service
- Microsoft Office
- Ethical Codes Adherence
- Confidential Information Protection
- Consecutive Translation
- Word Conflict Identification
- Business Communications
- Work Process Training
- Services Determination
- Personnel Supervision
- Grade-Level Translation
Languages
English
Native or Bilingual
Pashto
Native or Bilingual
Urdu
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Interpreter/Translator and Customer Services Rep
United Airlines
02.2022 - 01.2024
Faculty and Staff Resource Center at NOVA
NOVA
01.2021 - 01.2022
Bachelor of Science - Computer Science
George Mason University
Associate of Science - Computer Science
Northern Virginia Community College