Elvys Nuñez
Customer service rep and international Interpreter
Philadelphia,PA
Summary
Adept at cross-cultural communication and fluent bilingualism, I enhanced client support at QUICK TRANSFER and Mission Of Hope International by providing real-time, accurate interpretations. Active listening and empathy significantly improved customer loyalty at Zmy last employer, showcasing the ability to manage high-stress situations and retain information efficiently.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
Interpreter/ Customer Servcie Rep
QUICK TRANSFER
2018.08 - Current
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
Interpreter
Mission Of Hope International
2017.03 - 2018.06
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
CUSTOMER SERVICE REP
Zulily Warehouse
2015.01 - 2017.02
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
GED -
William Allen High School
Allentown, PA 2009.06 - 2012.10
Skills
Spanish\english Fluency
Cross-cultural communication
Fluent Bilingualism
Client Support
Interpersonal Communication
Memory retention
Note-taking Techniques
Certification
BROWARD COMMUNITY COLLEGE
Timeline
BROWARD COMMUNITY COLLEGE
2020-12
Community Interpreter CertificationCertified [Job Title], [Company Name] - [Timeframe]
2019-11
Interpreter/ Customer Servcie Rep
QUICK TRANSFER
2018.08 - Current
Interpreter
Mission Of Hope International
2017.03 - 2018.06
CUSTOMER SERVICE REP
Zulily Warehouse
2015.01 - 2017.02
GED -
William Allen High School
2009.06 - 2012.10