Elizabeth Torres
Albuquerque,NM
Summary
Looking for a job with a fast-paced company with many chances to advance. Determined Quality Assurance Specialist with dedication to quality and accuracy. Familiar with handling multiple projects in highly competitive environments. Solid interpersonal and collaboration skills.
Overview
23
23
years of professional experience
Work History
Quality Specialist
T-Mobile call ctr
03.2001 - 11.2023
- Collect and complete data into relevant report to senior leadership with business insights, collections, Tech support, Customer support, Worked in projects to collect data, Trend analysis based on business policies and process to clarify and assist Leaders in company financial challenges.
Sales Associate
Victoria Secret
02.2018 - 10.2021
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
High School Diploma -
Albuquerque High school
Albuquerque, NMSkills
- Hard working, highly motivated team player
- Quality Management Systems
- Corrective Actions
- Customer Satisfaction
- Quality Metrics
- Documentation Control
- Test Method Development
- Continuous Improvement
Detailed References
- Reina Rodriguez, Supervisor, T Mobile, Rodriguezri@msn.com, 505-702-6886
- David Staggs, Quality Specilaist, T Mobile, davestaggs@aol.com, 505-515-6688
- Ingrid Chavez, Quality specalist, Ingrid, 505-450-1429
Activities
InCrowd Top Quality Department Performance winner 2007,2016
Languages
Spanish
Native or Bilingual
Software
Microsoft
Timeline
Sales Associate
Victoria Secret
02.2018 - 10.2021
Quality Specialist
T-Mobile call ctr
03.2001 - 11.2023
High School Diploma -
Albuquerque High school
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