Elizabeth Trochesset
Biloxi,MS
Summary
I have grown sales by 85% and volume increases by 95% as well as effectively building an efficient team. I have won ultimate manager awards as wells as volume and sales growth awards. I am efficient at interpreting issues and finding a working resolution for improvement that a whole team can easily follow.
Overview
18
18
years of professional experience
Work History
Inside Sales /Backcounter Sales
Empire Truck Sales
04.2022 - Current
- Strengthened relationships with existing customers by consistently following up on inquiries and addressing concerns.
- Conducted market research to identify emerging trends, analyze competitor strategies, and stay informed about industry developments.
- Answered customers' questions regarding products, prices, and availability.
- Developed and implemented sales strategies to increase customer loyalty and retention.
- Utilized data and analytics to identify target markets and understand customer needs.
- Set up new accounts, established customer credit and set up payment methods.
- Used in-store system to locate inventory and place special orders for customers.
Manager
Jr Food Mart Inc.
06.2014 - 09.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Inventory Control/Counterman
Maximum Auto Parts
03.2006 - 05.2014
- Reduced stock discrepancies by diligently monitoring and adjusting inventory records for accuracy.
- Assisted in annual physical inventory counts, ensuring all items were accurately accounted for in a timely manner.
- Developed detailed reports on inventory levels, helping management make informed decisions regarding restocking needs.
- Improved warehouse organization by categorizing items and maintaining clear labeling systems for easy access.
- Increased efficiency in order processing by updating stock information in real-time within the company's database system.
- Maintained accurate documentation of all inventory transactions, supporting smooth auditing processes during internal and external reviews.
- Supported cost-saving initiatives through effective disposal of obsolete or damaged goods based on established guidelines.
Education
Associate Of Applied Business - Business Administration
Jones County Junior College
Ellisville, MS05.1993
Skills
- Customer Relationship Building
- Goal-oriented mindset
- Customer Service
- Order Management
- Adept multi-tasker
- Issue Resolution
- Attention to Detail
Accomplishments
Highest volume increase in a year
Highest sales and profit increase within a year
Ultimate Manager x2 years
Timeline
Inside Sales /Backcounter Sales
Empire Truck Sales
04.2022 - Current
Manager
Jr Food Mart Inc.
06.2014 - 09.2021
Inventory Control/Counterman
Maximum Auto Parts
03.2006 - 05.2014
Associate Of Applied Business - Business Administration
Jones County Junior College
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