Elizabeth Trudnak-Oakley
New Concord,KY
Summary
Detail-oriented team player with strong customer-oriented focus. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Customer Service Manager
Five Below
Murray, KY
12.2023 - Current
- Lead front-end operations.
- Assist in training, mentoring and supervising associates.
- Responsible for opening and closing store procedures, as well as, cash management.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Accountable for driving Key Metrics : Sales, ADS, CSAT Scores, and Expense Control
- Oversee merchandise handling
Coach and Sales Representative
ASI Gymnastics
Rockwall, TX
06.2022 - 12.2023
- Sales representative for 7 months before moving into Coaching role
- Taught children ages 3-16 the fundamentals of gymnastics
- Keyholder responsible for opening and/or closing the gym
Retail Sales Associate
Best Buy
Rockwall, TX
10.2020 - 06.2022
- Handled product stocking.
- Helped customers complete purchases, locate items, and join reward programs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Bachelor of Arts - Theater Design And Stagecraft
Murray State University
Murray, KY06.2028
High School Diploma -
Rowlett High School
Rowlett, TX06.2021
Skills
- Microsoft Office tools (PowerPoint, Word, Excel)
- Kronos (payroll & workforce management tool)
- Manage content creation on all social media platforms
- Quality assurance oriented
Community Service Projects
Hands of Mercy - worked with other volunteers to restore homes to standard living conditions for widows, caregivers and single mothers (2015-2020)
Children's Christian Camp - Counselor, small group leader, first aid assistant (2015-2018)
High School Camp - Counselor and Rec Leader (2015-2018)
Christmas in Mexico - fundraising; care package creation for children (2004 - present)
Timeline
Customer Service Manager
Five Below
12.2023 - Current
Coach and Sales Representative
ASI Gymnastics
06.2022 - 12.2023
Retail Sales Associate
Best Buy
10.2020 - 06.2022
Bachelor of Arts - Theater Design And Stagecraft
Murray State University
High School Diploma -
Rowlett High School