Elizabeth Turner
Customer Service Representatives
Perry,GA
Summary
I’m very dependable and have a flexible schedule. I’m very much a people person. I love helping others and doing good in this world. I feel there is so much negative that why not have some positive. I live by the golden rule do unto others as you would have done to you! Authorized to work in the US for any employer Willing to relocate: Anywhere
Overview
13
13
years of professional experience
3
3
Certifications
1
1
Language
Work History
Packer
Target Distribution Center
12.2023 - 05.2025
- I work as a packer making sure the right inventory went into the right box for the department it was to be shipped to. We worked in a fast paced environment. At the end my 12 hour and during I was to keep it orderly and made sure everything was clean for the next person.
Remote Customer Service Representative
ITC
02.2019 - 05.2025
- This is a remote customer service position. I answer incoming calls for questions about heath care. I also set up appointment, verify appointments and answer any questions they may have in regards to there healthcare such as benefits, prescription coverage, which Dr. are covered under there plan or any other questions they may have.
- Provided exceptional customer service and support to remote customers, ensuring their needs were met and issues resolved in a timely manner
- Managed a high volume of incoming calls and emails from remote customers, consistently meeting or exceeding performance metrics for response time and customer satisfaction
- Effectively managed angry or dissatisfied remote customers by actively listening to their concerns, empathizing with their frustrations, and finding suitable solutions that exceeded expectations whenever possible
- Participated in regular training sessions/webinars provided by the company to enhance product knowledge as well as improve communication skills when dealing with remote customers
Server
OLD TIMES COUNTRY BUFFET
07.2019 - 10.2023
- Made sure my customers had a great dining experience. Pre bussed there tables made sure drinks were full at all times and any other need they may have. I also hosted parties. Did opening and closing side work. Routine stocking and side work threw out the night/day.
Server
OLD TIMES COUNTRY BUFFET
06.2012 - 06.2019
- Made sure my customers had a great dining experience. Pre bussed there tables made sure drinks were full at all times and any other need they may have. I also hosted parties. Did opening and closing side work. Routine stocking and side work threw out the night/day.
Education
Bachelor of Science - Addiction Counseling
Colorado Christian University Online
Denver, CONursing - Pediatric Nursing
Ohio State University-Main Campus
Lima, OH06.1997
Certified Nursing Assistant CNA - Trade school/ certificate
Hastings College
Hastings, NE02.1994
High school or equivalent - undefined
Ottumwa High School
Ottumwa, IA05.1993
Skills
Customer service
Greeting customers
Food Service (10 years)
English
Supervising Experience (2 years)
Meal preparation
Marketing
Typing
Interpersonal communication
Microsoft Excel
Data-driven decision making
Casual dining experience
Customer support
Research
Communication skills (10 years)
Negotiation
Caregiving
Live chat
Inventory management
Restaurant Management (2 years)
High-end sales
Hotel bed making
Food Safety (5 years)
Phone answering
Time management
Cash Handling (5 years)
Attention to detail
Home Care (2 years)
Organizational skills
Writing skills
Sales (10 years)
Restaurant Experience (10 years)
Assembly
Basic math
Communication skills
Management
Cooking
Computer operation
Custodial experience
Merchandising
Power tools
Factory experience
Outbound sales
POS (3 years)
Assembly line
Delivery driver experience
Hospitality (10 years)
Hand tools
Retail sales
Banquet Experience (2 years)
Computer skills
Computer literacy
Outbound calling
Written communication
English (10 years)
Customer service (10 years)
Bed linen changing
First aid
CPR
Phone etiquette (10 years)
Climbing
Call center experience
Experience with individuals with mental health conditions
Front desk
Outside sales
Catering (3 years)
Warehouse experience
Upselling (5 years)
Phone etiquette
Direct sales
Bathroom cleaning
Cleaning Experience (10 years)
Serving Experience (10 years)
Packaging
Host/Hostess
Hotel housekeeping
Busser
Certification
Driver's License
Timeline
Packer
Target Distribution Center
12.2023 - 05.2025
Server
OLD TIMES COUNTRY BUFFET
07.2019 - 10.2023
Remote Customer Service Representative
ITC
02.2019 - 05.2025
Server
OLD TIMES COUNTRY BUFFET
06.2012 - 06.2019
Certified Nursing Assistant CNA - Trade school/ certificate
Hastings College
High school or equivalent - undefined
Ottumwa High School
Bachelor of Science - Addiction Counseling
Colorado Christian University Online
Nursing - Pediatric Nursing
Ohio State University-Main Campus