Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Elizabeth Urbina

Brooklyn

Summary

Developed strong communication and persuasive skills in high-paced environment. Proficient in customer outreach, efficiency, and overcoming objections while maintaining positive attitude. Looking to transition into new field where these skills can drive customer satisfaction and business growth.

Overview

2
2
years of professional experience

Work History

Telemarketer

ROI Telemarketing
02.2025 - 06.2025
  • Managed a high volume of calls daily while maintaining professionalism and efficiency.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Completed daily and weekly sales reporting using assigned tools.
  • Followed up with customers to solicit further sales.
  • Exceeded personal sales goals regularly, contributing significantly to the success of the team as a whole.
  • Recorded contact information of customers and potential customers in internal database.
  • Enhanced sales through the utilization of persuasive communication skills and thorough product knowledge.

Phone Operator/Food and Beverage Cashier

Prontos Pizza
07.2024 - 09.2024
  • Maintained a professional demeanor while handling customer calls.
  • Greeted callers and identified their needs quickly and accurately.
  • Handled escalated customer complaints professionally and effectively.
  • Answered calls in a pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
  • Handled incoming and outgoing calls according to standard operating procedures.
  • Ensured accurate delivery of information from callers to staff members.
  • Maintained cleanliness of the restaurant environment at all times.
  • Demonstrated knowledge of menu items, ingredients, and prices when interacting with customers.
  • Collected payment from customers and issued receipts accordingly.
  • Wiped down tables and equipment, swept and refilled stock.
  • Communicated effectively with visitors to provide exceptional service.

Babysitter

Neighborhood Clients
06.2023 - 09.2023
  • Assisting with meals, snacks, and bedtime routines for the children.
  • Greeting parents upon arrival home from work and providing updates on the day's events.
  • Completing light housekeeping tasks such as tidying up toys and books.
  • Providing a safe environment for children to explore their curiosity and creativity.
  • Engaging in age appropriate activities like reading stories or playing games.
  • Instructing children in basic hygiene practices such as brushing teeth or washing hands.
  • Transporting children to school, sports activities, or other engagements when necessary.
  • Maintaining a positive attitude while being patient and understanding with the children.
  • Establishing trust through consistent communication with both parents and kids.
  • Helping older children with homework assignments as directed by parents.
  • Monitored children's safety and well-being to prevent accidents and falls.
  • Cared for children of various ages and assisted with feeding, dressing and daily activities.
  • Helped complete homework, school projects and chores.

Education

Nursing

New York City College of Technology
Brooklyn, NY
06.2028

High School Diploma - undefined

James Madison High School
New York, NY
06.2024

Skills

  • Language proficiency
  • Bilingual (Spanish)
  • Greeting customers
  • Telephone reception
  • Organization
  • Customer service
  • Dining area maintenance
  • Typing skills
  • Negotiation and persuasion
  • Goal oriented
  • Email and telephone etiquette
  • Customer engagement
  • Inbound and outbound calls

Languages

Spanish: Native/ Bilingual
English: Native/ Bilingual

Timeline

Telemarketer

ROI Telemarketing
02.2025 - 06.2025

Phone Operator/Food and Beverage Cashier

Prontos Pizza
07.2024 - 09.2024

Babysitter

Neighborhood Clients
06.2023 - 09.2023

High School Diploma - undefined

James Madison High School

Nursing

New York City College of Technology

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