Elizabeth Valladares

• Supported customers with general experience questions, address any concerns, product support, resolve any issues as they arrive but escalate when necessary, refunds/retroactives, and process admission/product orders.
• Assisted with E-Commerce operations including bulk orders, wholesale orders, quality issues, delivery issues, product donations, and allergy concerns.
• Supported the company's event initiative by booking, overseeing, and managing Birthday Parties, Field Trips, and Buyouts for all locations across the country.
• Pioneered adoption of virtual platforms to enhance daily work flows, including AI and Tripleseat.
• Managed and trained domestic and international team members.
• Oversee customer feedback at all touch points, compile the data, and develop/maintain live spreadsheets.
• Process invoices, payments, Purchase Orders, and investigate open/dispute charges.
• Conduct weekly and monthly meetings with all local teams, Managers, Directors, and Owners/Founders.
• Assist the Owners/Founders with miscellaneous tasks as assigned.

Platforms used: Google Workspace, Gorgias, Ticketure, Tripleseat, Shopify, Slack, Asana, Notion, ChatGBT, & Readily.

• Engaged consumers through product demonstrations and a variety of interactive events, enhancing brand visibility and appreciation. Major event worked include Tradeshows, Expos, Professional Conferences, Festivals, Pop-Ups, Graduation Ceremonies, Galas/Charity Auctions, Celebrity Events, and so many more!
• Trained new ambassadors on brand messaging, ensuring consistent delivery across all outreach efforts. Cool brands I've represented include Samsung, Amazon, Google, Chase Bank, Goya Foods, Mejuri, Bacardi, Uber, GrubHub, Spindrift, Jeep, and so many others!
• Assisted with footprint setup/breakdown, while also remaining on brand during live hours.
• Managed production and volunteer teams.
• Vendor/Sponsorship relations.
• Created and enforced Run of Shows.
• Managed and operated all event registration efforts.
• Crowd control & waste management.
• Gathered guest & operational feedback + create recap report.