Elizabeth Van Zandt
Buffalo Gap,TX
Summary
Customer Service Lead with 9 years of experience in training teams, resolving escalated issues, and supporting quality assurance. Known for strong communication, compliance, and consistent service delivery.
Overview
9
9
years of professional experience
Work History
Customer Service Lead
Cooperative Response Center
Abilene, Texas
2017.02 - 2026.04
- Trained new team members on service procedures and supported quality assurance reviews of service delivery.
- Coached and tracked new agents to enhance performance and deepen job knowledge.
- Trained representatives on service standards and call handling procedures to ensure consistent service delivery.
- Resolved escalated member issues with clear, professional communication.
- Maintained compliance with company policies and customer service regulations.
- Collaborated with senior leadership to address disciplinary issues and enhance team effectiveness.
Skills
- Customer relationship management
- Quality assurance
- Escalation handling
- Policy compliance
- Employee training
- Performance management
- Call monitoring
- Call center systems
Timeline
Customer Service Lead
Cooperative Response Center
2017.02 - 2026.04