Elizabeth Varano
Howard Beach
Summary
Proven track record in enhancing customer loyalty and streamlining operations, evidenced by my role at Elevance Health. Skilled in problem-solving and active listening, I excel in high-stress environments, achieving significant improvements in customer satisfaction. Expertise in data entry and customer relations further supports my ability to deliver exceptional service and operational efficiency. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Elevance Health
05.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Moves Agent
Convergent Outsourcing for National Grid
12.2020 - 11.2022
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
Office Manager
The Kidz Lounge Related Services
08.2017 - 03.2020
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Taught art classes and "Mommy and Me"
- Handled contracts for students in need of Related Services through the Department of Education and privately
Teacher's Assistant
The Catherine Laboure School for Special Education
09.2015 - 08.2017
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Worked with lead teacher to monitor class schedule and take attendance.
Lead Pharmacy Technician
CVS Health
05.2006 - 08.2015
- Supervised 3-4 pharmacy technicians and coordinated day-to-day assignments.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures
- Filled prescriptions
- Provided Patient counseling alongside Lead Pharmacist
Education
No Degree -
The University of Phoenix
RemoteNo Degree - Fashion Merchandising
Nassau Community College
HempsteadHigh School Diploma -
Christ The King Regional High School
Middle Village06.2002
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
Timeline
Customer Service Representative
Elevance Health
05.2023 - Current
Customer Service Moves Agent
Convergent Outsourcing for National Grid
12.2020 - 11.2022
Office Manager
The Kidz Lounge Related Services
08.2017 - 03.2020
Teacher's Assistant
The Catherine Laboure School for Special Education
09.2015 - 08.2017
Lead Pharmacy Technician
CVS Health
05.2006 - 08.2015
No Degree -
The University of Phoenix
No Degree - Fashion Merchandising
Nassau Community College
High School Diploma -
Christ The King Regional High School
Similar Profiles
Brittany OwensBrittany Owens
Customer Service Representative at Elevance HealthCustomer Service Representative at Elevance Health
Arthur LeeArthur Lee
Data Entry Specialist at Elevance HealthData Entry Specialist at Elevance Health
Ibukun AkinadeIbukun Akinade
NA at Elevance HealthNA at Elevance Health
Arvind BalachandarArvind Balachandar
Solutions Engineer Advisor Sr at Elevance HealthSolutions Engineer Advisor Sr at Elevance Health
Linda DelluomoLinda Delluomo
Adjunct Lecturer at Brooklyn CollegeAdjunct Lecturer at Brooklyn College