Elizabeth Vasquez
Fort Worth,TX
Overview
26
26
years of professional experience
Work History
Sales Net Supervisor
Dillard’s
4501 N Beach St
02.1997 - Current
- Excellent communication skills, both verbal and written.
- Researched issues to obtain appropriate answers to customer inquiries.
- Paid attention to detail while completing assignments.
- Resolved problems, improved operations and provided exceptional service.
- Learned and adapted quickly to new technology and software applications.
- Identified issues, analyzed information and provided solutions to problems.
- Researched and corrected customer concerns to promote company loyalty.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Developed and implemented incentive programs to increase sales and customer loyalty.
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Maintained up-to-date knowledge of products and services offered to customers.
- Developed and implemented strategies to increase sales and improve customer service.
Education
High School Diploma -
Diamond Hills Jarvis
Fort Worth, TX05.1996
Skills
- Customer Satisfaction
- Customer Support
- Retail Knowledge
- Customer Inquiries
- Issue Resolution
- Employee Motivation
- Customer Buying Trends
- Goals and Performance
- Monitor Sales Trends
- Merchandise Products
- Team-Building Exercises
- Product and Service Sales
- Effective Selling Techniques
Timeline
Sales Net Supervisor
Dillard’s
02.1997 - Current
High School Diploma -
Diamond Hills Jarvis