Elizabeth Vasquez

Dillard’s

02.1997 - Current

Excellent communication skills, both verbal and written.
Researched issues to obtain appropriate answers to customer inquiries.
Paid attention to detail while completing assignments.
Resolved problems, improved operations and provided exceptional service.
Learned and adapted quickly to new technology and software applications.
Identified issues, analyzed information and provided solutions to problems.
Researched and corrected customer concerns to promote company loyalty.
Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Built strong relationships with clients by following up on previous purchases and suggesting new products.
Developed and implemented incentive programs to increase sales and customer loyalty.
Communicated customer feedback and complaints to team members to promote proper resolution.
Maintained up-to-date knowledge of products and services offered to customers.
Developed and implemented strategies to increase sales and improve customer service.