Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Elizabeth Venegas

Las Vegas

Summary

Dynamic and detail-oriented professional with experience at Valley Independent Bank and Old House Farm. Proven expertise in data management and maintaining organized records, complemented by strong verbal communication skills. Recognized for enhancing customer satisfaction and ensuring compliance, while effectively managing high-pressure situations to achieve operational excellence.

Overview

19
19
years of professional experience

Work History

Office Clerk

Bolthouse Farms Inc.
12.2010 - 04.2019
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
  • Provided quality clerical support through data entry, document management, and overseeing the operation of office equipment.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • In charge of maintaining the regional director, consistently updated with daily information regarding shipping products
  • Ensured compliance with all applicable regulations and company policies regarding packing, labeling, and documentation of shipments.
  • Maintained accurate records of shipment details, tracking information, and delivery confirmations for future reference.

Customer Service Representative

Valley Independant Bank
10.2000 - 06.2002
  • Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
  • Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
  • Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary.
  • Maintained strict adherence to compliance regulations, ensuring all transactions were accurately processed and documented.
  • Connected callers with appropriate professional, department, or business.
  • Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
  • Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller's needs.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

Education

Gonzales Highschool
Gonzales, CA

Skills

  • Data entry
  • Maintaining records
  • Data management
  • Verbal communication
  • File organization
  • Records management
  • Basic accounting
  • Database entry

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Office Clerk

Bolthouse Farms Inc.
12.2010 - 04.2019

Customer Service Representative

Valley Independant Bank
10.2000 - 06.2002

Gonzales Highschool
Elizabeth Venegas