Elizabeth Villanueva
LONGMONT,CO
Summary
Dependable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty. With 2 years under my belt I have learned a lot but I understand there’s much more to learn.
Overview
2
2
Languages
2
2
years of professional experience
Work History
Dairy Queen Crew member
Kim Sanderson
LONGMONT, CO
05.2024 - 09.2026
- Assisted customers with orders and provided friendly service.
- Prepared food items according to company standards and recipes.
- Maintained cleanliness of workstations and dining areas consistently.
- Communicated and solved problems with my co-workers.
- Collaborated with team members to ensure smooth workflow during peak times.
- Handled cash transactions accurately while processing customer payments.
- Engaged in training new crew members on operational procedures and best practices.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Organized and restocked supplies to support operations and team productivity.
- Resolved customer complaints in a professional manner.
- Interacted pleasantly with guests to deliver quality customer service.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Took orders from patrons and input selections into store computer system.
- Drove team success by quickly completing assigned tasks.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Upheld high standards of productivity and quality in operations.
- Presented orders to guests within anticipated service times.
- Adhered to health department regulations regarding food handling procedures.
- Checked expiration dates on all products before serving to customers.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Educated customers on menu items, product ingredients and nutritional values.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Directed patrons to restrooms and other amenities within facility.
Education
BBA - Human Biology
University of Denver
Denver, CO 08.2026 - 09.2026
Skyline High School
Longmont, COSkills
- Taking orders
- Cash handling
- Customer service
- Team collaboration
- Conflict resolution
- Problem-solving
- Leadership training
- Adapting quickly to new environments
- Communication skills
Languages
Spanish
Professional
A1
French
Limited
A1
References
References available upon request.
Timeline
BBA - Human Biology
University of Denver
08.2026 - 09.2026
Dairy Queen Crew member
Kim Sanderson
05.2024 - 09.2026
Skyline High School