Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Elizabeth Villarreal

Chicago,IL

Summary

Accomplished Customer Success Manager with a proven track record at Kalderos, enhancing customer loyalty through expert relationship management and strategic communications. Skilled in analytical problem-solving and cross-functional teamwork, I spearheaded initiatives that streamlined processes, significantly improving client satisfaction and operational efficiency.

Diligent Customer Success Manager with background in driving customer satisfaction and retention. Expertise in managing customer relationships, leading initiatives to improve client engagement. Proficient in problem-solving and communicating effectively to ensure customer success.

Overview

16
16
years of professional experience

Work History

Customer Success Manager

Kalderos
06.2022 - Current
  • Assisted clients with onboarding the Kalderos portal, and product setup to foster successful adoption and usage.
  • Established strong relationships with key customers, resulting in increased customer loyalty.
  • Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Streamlined communication channels between customer success and engineering teams, expediting issue resolution.
  • Cross-trained existing employees to maximize team agility and performance.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Enhanced customer satisfaction by implementing efficient service strategies and streamlining processes.

Covered Entity Relationship Manager

Walgreens Corporate
04.2014 - 06.2022
  • Collaborated with cross-functional teams to develop innovative, client-centric strategies and drive business growth.
  • Managed 100+ Covered Entities, ensuring timely delivery of products and services to meet their unique needs.
  • Hosted daily status calls and weekly ad hoc meetings with clients to promote client satisfaction and keep all parties abreast of changing environment.
  • Enhanced client satisfaction by proactively addressing concerns and providing tailored solutions.
  • Reached out to accounts regularly to check on needs, understanding business operations, and offer services.
  • Continuously monitored industry trends to keep abreast of competitive landscape and adjust strategies accordingly.
  • Served as the primary point of contact between clients and company personnel, facilitating effective communication channels.
  • Established strong relationships with key customers, resulting in increased customer loyalty.
  • Enhanced client engagement by fostering long-term relationships with key stakeholders.

Healthcare Administrator

Northlake Cardiovascular Center
03.2009 - 04.2014
  • Improved patient satisfaction by streamlining appointment scheduling and implementing best practices.
  • Streamlined clinical documentation processes, resulting in reduced errors by 30%, increased accuracy, and improved compliance with regulatory requirements.
  • Maintained and enforced up-to-date policies, procedures, and protocols according to health center regulations.
  • Reduced operational costs by negotiating better contracts with vendors and optimizing resource allocation.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Ensured compliance with industry regulations and accreditation standards through regular audits and updating internal processes accordingly.

Education

BBA - Business Administration

Olivet Nazarene University
Bourbonnais, IL

Skills

  • Customer Relationship Management
  • Account Strategy Development
  • Flexible and adaptable
  • Cross-Functional Teamwork
  • Analytical Problem-Solving
  • Meticulous Attention to Detail
  • Territory management
  • Client onboarding
  • Critical thinking

Languages

Spanish
Native or Bilingual

Timeline

Customer Success Manager

Kalderos
06.2022 - Current

Covered Entity Relationship Manager

Walgreens Corporate
04.2014 - 06.2022

Healthcare Administrator

Northlake Cardiovascular Center
03.2009 - 04.2014

BBA - Business Administration

Olivet Nazarene University

Similar Profiles

CREATE PROFILE
Elizabeth Villarreal