Elizabeth Villarreal
McAllen
Summary
High-energy service professional with experience in fast-paced dining environments. Skilled in shift management, customer satisfaction, and cash handling. Ready to leverage adaptability and aiming to contribute expertise in hospitality to foster positive dining experiences.
Overview
7
7
years of professional experience
Work History
Sever, Host
Denny's
McAllen, TX
10.2024 - Current
- Implemented upselling techniques to increase check averages while maintaining customer satisfaction.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
Server, Host, Server Trainer, Service Professional
Longhorn Steakhouse (Darden)
02.2022 - 05.2026
- Worked in several restaurant locations amongst the valley.
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables while ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to streamline food preparation and service processes.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
Server
Olive Garden (Darden)
Weslaco, TX
10.2019 - 02.2022
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
Texas A&M University
College Station, TX12-2018
High School Diploma -
Weslaco High School
Weslaco, TX05-2016
Skills
- Food Handlers certified
- TABC certified
- Valid driver's license
- Wine service/beverage pairings/sommelier
- Multitasking
- Adaptable and flexible
- High energy and stamina
- Shift management
- Strong work ethic
- Former training in first aid
Languages
Spanish
Limited Working
Timeline
Sever, Host
Denny's
10.2024 - Current
Server, Host, Server Trainer, Service Professional
Longhorn Steakhouse (Darden)
02.2022 - 05.2026
Server
Olive Garden (Darden)
10.2019 - 02.2022
Texas A&M University
High School Diploma -
Weslaco High School