Elizabeth Villasaldo Bedolla
Sacramento,CA
Summary
Experienced retail associate with 5 years customer service experience. Proven ability to provide excellent customer service and resolve customer complaints in a timely manner. I possess strong problem-solving skills, excellent communication, time management, computer skills and the ability to multitask in a fast-paced environment. Aiming to leverage my abilities to successfully fill the Senior Customer Service Coordinator role on your team.
Overview
7
7
years of professional experience
Work History
Sales/Retail/Retail Fitting Room Associate
Ross Dress for Less
11.2018 - 07.2023
- Contributed to loss prevention efforts by monitoring fitting rooms closely and reporting any suspicious activity to management immediately.
- Developed rapport with repeat customers, fostering brand loyalty and enhancing their overall retail experience each visit they made to the store.
- Greeted customers warmly and offered assistance.
- Managed multiple tasks simultaneously while ensuring that all duties were completed accurately.
- Answered customer telephone calls to provide information about store policies and available merchandise, transferring them to supervisors when needed.
- Demonstrated ability to work independently and collaboratively as part of a team to ensure smooth daily operations.
- Developed experience in operating the POS system for transactions and returns.
- Effectively handled high traffic sales periods without sacrificing quality customer service.
- Adapted quickly to changing store policies and procedures related to fitting room operations, returns, or check out policies.
- Utilized effective communication skills when interacting with customers resolving any issues quickly and courteously.
Sales Associate
Lolas Candy Shop
06.2016 - 07.2016
- Greeted customers warmly and offered assistance.
- Kept work area clean, organized and free of clutter at all
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Supported loss prevention by helping identify theft.
Education
Certificate - Medical Administrative Assistant
San Francisco State University
San Francisco, CA04-2025
High School Diploma -
Capital City School
Sacramento, CA06-2017
Skills
- Phone etiquette
- Customer service
- problem-solving
- multitasking abilities
- Computer proficiency
- Attention to detail
- Good communication skills
- Good organization skills
Languages
Spanish
Native or Bilingual
Interests
- Multiplayer games or FPS
- Music
- Baking
Timeline
Sales/Retail/Retail Fitting Room Associate
Ross Dress for Less
11.2018 - 07.2023
Sales Associate
Lolas Candy Shop
06.2016 - 07.2016
Certificate - Medical Administrative Assistant
San Francisco State University
High School Diploma -
Capital City School
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