Elizabeth Villasenor
Sacramento,CA
Summary
I am an encouraging and dedicated Family Care Team professional with hands-on experience across all FCT roles within the Leaf Wraparound program. My passion is restoring, strengthening, and uniting families through a loving, supportive, and healing environment. I pride myself on living out the From Fear to Love methodology in both my professional and personal approach, fostering connection, empathy, and growth. Throughout my career, I have utilized my leadership skills to create structure, stability, and support for families while coordinating services, facilitating team collaboration, and responding effectively during crises. I am committed to maintaining high standards of documentation, accountability, and communication, ensuring that families receive comprehensive, coordinated care while working toward meaningful and sustainable outcomes.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Wrap Facilitator
Leaf Wraparound (PIT)
Sacramento
09.2024 - Current
- Facilitated wraparound meetings to align family, school, and provider supports with individualized care goals.
- Documented team discussions and action plans with accuracy in case management records.
- Communicated regularly with caregivers, advocates, and agencies to maintain consistent support.
- Supported crisis planning and problem-solving during complex family team meetings.
- Monitored follow-up tasks to ensure timely completion of agreed-upon wraparound actions.
- Applied strengths-based, person-centered approach to guide collaborative decision-making.
- Adapted quickly to changing client situations while maintaining professional boundaries and confidentiality.
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
- Identified areas in need of improvement and implemented solutions.
- Promoted continuous learning within the organization by sharing best practices and lessons learned from various facilitation experiences.
- Contributed to improved team performance by facilitating workshops on communication, collaboration, and problem-solving techniques.
- Enhanced program effectiveness by collaborating with colleagues to review and revise the standard of care regularly.
- Enhanced program effectiveness by collaborating with colleagues to review and revise Plan of Care content regularly.
- Provided constructive feedback to participants during debriefing sessions, fostering personal growth and skill development.
- Led virtual FCT and MRT sessions using web-based platforms while maintaining high levels of participant interaction and engagement throughout the event duration.
- Facilitated breakthrough moments for participants with carefully crafted group activities and discussions.
- Fostered collaborative environment, encouraging open dialogue and shared experiences among participants.
- Supported preliminary families by providing hope, encouragement, and guidance while completing required paperwork and ensuring timelines were met.
- Consistently completed monthly Plans of Care and maintained compliance with documentation requirements while staying on track with all deadlines.
- Facilitated challenging conversations with grace, professionalism, and empathy, helping families navigate conflict and reach positive resolutions.
- Led Family Care Teams through complex and difficult transitions, ensuring continued support and stability for youth and families.
- Demonstrated resilience and professionalism when faced with discrimination, maintaining a high standard of care and commitment to families served.
- Effectively managed the List of Services (budget) while adhering to ACL guidelines and ensuring services aligned with youth and family needs.
- Connected families with community resources that aligned with their Plans of Care, addressing individualized youth and family needs.
- Built strong, trusting relationships with families through consistent communication while maintaining healthy boundaries and upholding company values.
- Served as a primary point of contact during crisis prior to ACL implementation, providing immediate support, intervention, and coordination of services.
- Scheduled, coordinated, and facilitated Child and Family Team (CFT) meetings, ensuring collaboration among team members and family-centered decision-making.
- Planned and coordinated discharge celebrations, recognizing family achievements and successful completion of services.
- Successfully managed a high caseload, supporting as many as 17 families simultaneously while maintaining quality care and service delivery, exceeding a standard caseload of 12 families.
- Improved client satisfaction by tailoring facilitation techniques to meet diverse group needs.
Parent Educator
Leaf Wraparound
Sacramento, CA
05.2023 - 09.2024
- Delivered parent education sessions using trauma-informed F2L strategies to strengthen family engagement and support child development.
- Assessed family needs and connected caregivers with community resources, referrals, and wraparound services.
- Collaborated with multidisciplinary teams to coordinate care plans and reinforce consistent family support.
- Documented parent interactions, progress notes, and service plans with accuracy and confidentiality.
- Held weekly sessions with parents, supporting accountability in implementing therapeutic methodologies while demonstrating grace, empathy, and understanding during challenges and setbacks.
- Encouraged and empowered parents during times of discouragement, creating a safe space for families to process and navigate big emotions.
- Built meaningful connections with families, serving as a consistent source of support, comfort, and encouragement throughout their journey.
- Engaged in daily study of the Bryan Post From Fear to Love methodology, strengthening knowledge and application of trauma-informed parenting practices.
- Developed a strong ability to break down and analyze behaviors, helping families understand the underlying needs driving youth behaviors and respond more effectively.
- Participated in ongoing professional development through webinars, trainings, and educational opportunities to enhance skills and improve outcomes for youth and families
- Attended Family Care Team (FCT) meetings and provided support to facilitators by taking detailed notes, documenting discussions, tracking action items, and ensuring important information was communicated accurately to the team.
Family Specialist
Leaf Wraparound
Sacramento, CA
09.2022 - 05.2023
- Built meaningful connections with children and families receiving services, creating trust, safety, and engagement throughout the service process.
- Supported families during crisis situations, helping bring regulation and connection between children and parents through calm, trauma-informed interventions.
- Facilitated activities with youth while maintaining structure, safety, and focus on identified treatment goals and developmental needs.
- Supported families during crisis, fostering regulation and connection between children and parents through calm, trauma-informed interventions.
- Reframed dysregulated conversations between family members to promote safety, understanding, connection, and productive communication.
- Fostered oxytocin-rich environments by modeling positivity, optimism, connection, and relationship-based interventions.
- Encouraged parents within the home by highlighting family strengths, recognizing growth, and reinforcing progress toward treatment goals.
- Encouraged parents by emphasizing family strengths, acknowledging growth, and reinforcing progress toward treatment goals.
- Supported household responsibilities such as cleaning kitchens, cooking meals, folding laundry, and running errands to reduce caregiver stress and increase opportunities for family bonding and connection.
- Coordinated closely with team members to ensure everyone understood the family's current needs, challenges, strengths, and goals.
- Effectively communicated with families, providers, and team members to promote consistency, collaboration, and successful service delivery.
- Coordinated with team members to clarify family's current needs, challenges, strengths, and goals.
- Led sessions with shadows and support staff to strengthen their understanding and implementation of the From Fear to Love methodology during family sessions.
- Attended Family Care Team (FCT) meetings and supported facilitators by taking detailed notes, documenting action items, and ensuring accurate communication of team decisions and next steps.
Care Provider
Pacific Homecare Services
Sacramento, CA
02.2022 - 09.2022
- Administered medication reminders and monitored client adherence to care plans.
- Assisted clients with transfers, ambulation, and fall-prevention routines.
- Supervised daily living support, ensuring safe mobility, hygiene, and meal preparation.
- Documented changes in condition and communicated updates to family members and care teams.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Responded calmly to urgent care needs while preserving client comfort and dignity.
- Maintained clean, organized living spaces and followed infection-control practices.
- Provided companionship, emotional support, and attentive one-on-one personal care.
- Built meaningful connections with families, creating trusting relationships that fostered engagement, hope, and continued participation in services.
- Encouraged families during times when they felt defeated, overwhelmed, or burned out, helping them recognize their strengths and continue moving toward their goals.
- Brought small "tokens of joy" to children through positive interactions, encouragement, engaging activities, and moments of connection that strengthened rapport and emotional safety.
- Created structured activities tailored to each child's needs, promoting engagement, skill development, regulation, and positive family interactions.
- Helped establish and reinforce daily routines for children, supporting consistency, predictability, emotional regulation, and overall family functioning.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Kept individuals safe by removing hazards and correcting problems.
- Managed challenging patient behaviors effectively by utilizing de-escalation techniques and maintaining professional composure.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Education
Associate of Science - Psychology
American River College
Sacramento, CA01.2025
Skills
- Crisis Management
- Family Advocacy
- Program Compliance
- Caseload Oversight
- Documentation Management
- Quality Assurance
- Budget Management
- Workflow Management
- Process Improvement
- Collaborative Leadership
- Relationship development
- Effective Communication
- Relationship Building
- Emotional awareness
- Emotional Intelligence
- Ongoing education
- Staff Mentorship
- Trauma-informed leadership
- Strength-Based Leadership
- Trauma-Informed Leadership Development
- Critical Thinking
- Continuous Learning
- Crisis intervention
- Strengths-based leadership
Accomplishments
- Successfully supported families through the Wraparound process, resulting in positive outcomes and successful discharges that reflected growth, stability, and achievement of family goals.
- Demonstrated resilience and professionalism by successfully transitioning into the Wraparound Facilitator role while navigating the unexpected loss of a sibling and grandparent within a two-week period, continuing to provide consistent support to families and team members.
- Maintained meaningful and healthy relationships with program graduates who continue to express gratitude for the lasting impact made on their children's development and their family's healing journey.
- Earned an Associate of Arts degree while maintaining full-time employment, demonstrating dedication to professional growth, time management, and continued education.
- Persevered through age-based discrimination with humility, professionalism, and respect, while continuing to provide exceptional support and care to families and colleagues.
- Earned promotions within the organization through consistent performance, strong leadership, dedication to families, and commitment to the values and mission of the Wraparound program.
Certification
- Child and Adolescent Needs and Strengths (CANS) Certified
- Cardiopulmonary Resuscitation (CPR) Certified
Timeline
Wrap Facilitator
Leaf Wraparound (PIT)
09.2024 - Current
Parent Educator
Leaf Wraparound
05.2023 - 09.2024
Family Specialist
Leaf Wraparound
09.2022 - 05.2023
Care Provider
Pacific Homecare Services
02.2022 - 09.2022
Associate of Science - Psychology
American River College