ELIZABETH VILLAVICENCIO
Cheyenne mountain zoo
Colorado Springs,CO
8
years of professional experience
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Work History
Keeper Assistant
4 Months- Managed daily cleaning tasks such as habitat maintenance, sanitation procedures and waste removal.
- Conducted daily observations on animal behavior to identify any changes or potential issues.
- Contributed ideas for new ways to engage visitors through interactive experiences at the zoo.
- Interacted positively with guests by providing information about the zoo's exhibits and answering questions about animal behaviors.
Veterinary Tech
1 Year 4 Months- Administered medications and treatments under the supervision of a veterinarian.
- Assisted customers with inquiries and issues promptly. Supported team members in delivering exceptional service. Provided guidance to clients regarding product features.
- Assisted with medical procedures, including blood draws, anesthesia monitoring, and radiography.
- Communicated effectively with pet owners, providing education about health issues, treatment plans, and preventive care.
- Collaborated with veterinarians to provide comprehensive animal care, ensuring positive patient outcomes.
Animal Keeper
2 Years 6 Months- Developed and implemented enrichment activities to provide mental stimulation and promote natural behaviors.
- Prepared and delivered balanced animal diets, ensuring proper nutrition and health.
- Observed and documented animal behavior and health, identifying potential concerns and reporting them to senior staff.
- Maintained clean, safe, and stimulating habitats, adhering to established protocols.
- Educated the public about animal conservation and welfare, fostering a greater understanding and appreciation for wildlife.
- Participated in conservation efforts, supporting the Zoo's mission to protect endangered species.
Customer Service Representative
4 Years 5 Months- Resolved customer inquiries, enhancing satisfaction and fostering loyalty.
- Managed product returns and exchanges, streamlining processes for efficiency.
- Educated customers on pet care, promoting responsible ownership and product knowledge.
- Collaborated with team members to ensure optimal store operations and customer service standards.
- Trained new staff on company policies and customer service protocols, ensuring consistency in service delivery.
- Identified areas for process improvement, implementing solutions to enhance operational effectiveness.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Animal Care Taker
1 Year 4 Months- Oversaw customer interactions to maintain high service standards. Led initiatives to improve response times and customer engagement. Monitored team performance to ensure optimal service delivery.
- Prepared and administered medications according to veterinary instructions, ensuring accurate dosage and timing.
- Assisted in diet meal preparation, adhering to specific dietary requirements for various animal species.
- Maintained cleanliness and sanitation of animal enclosures, promoting a healthy and safe environment.
Education
Bachelor of Science - Ecology and Evolutionary Biology
Skills
Assisted customers with inquiries and requests to enhance their experience.
Utilized effective communication to facilitate positive interactions.
Supported guests by managing relations to foster loyalty.
Coordinated reservation systems to streamline booking processes.
Organized seating arrangements to optimize guest satisfaction.
Collaborated with team members to ensure seamless service delivery.
Operated POS systems to efficiently process transactions.
Mediated conflicts to resolve issues and maintain customer satisfaction.
Worked collaboratively with colleagues to achieve service goals.
Managed time effectively to balance multiple responsibilities.
Resolved problems promptly to enhance overall service quality.
Practiced active listening to understand and address customer needs.
Balanced multiple tasks to ensure timely service.
Timeline
Keeper Assistant
Cheyenne mountain zoo
04.2026 - CurrentRead More
Veterinary Tech
Arvada Veterinary Hospital
12.2024 - 04.2026Read More
Animal Keeper
DisneyWorld
05.2021 - 11.2023Read More
Animal Care Taker
Dogtopia
10.2019 - 02.2021Read More
Customer Service Representative
Petco Animal Supplies Stores Inc.
10.2018 - 03.2023Read More
University Of Colorado
Bachelor of Science from Ecology and Evolutionary Biology
Read More