Elizabeth Villegas
Hesperia
Summary
Detail-oriented and customer-focused with several years of experience in the fast-paced hospitality industry, great in communication, conflict resolution, and interpersonal skills. Strong ability to read and understand people's needs, promote positive interactions, and provide exceptional service in a high-pressure environment. Motivated to transition into psychology, bringing a deep understanding of empathy and active listening. Eager to apply my experience in building relationships, problem-solving, and supporting individuals to help create positive outcomes in a psychology-focused role.
Overview
6
6
years of professional experience
Work History
Server
Red Robin
05.2019 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Bachelor of Arts - Psychology
California State University, San Bernardino
San Bernardino, CA05-2023
Skills
- Active Listening: Experience listening to costumers needs, concerns, and feedback, which translates well into understanding clients' emotions and needs in a psychological setting
- Empathy & Compassion: Developed the ability to connect with people and show understanding, a key trait in psychology when dealing with clients
- Conflict Resolution: Learned to manage difficult situations with patience, which is crucial in counseling or therapeutic setting
- Efficient Task Management: Dealt with multiple responsibilities (serving, managing orders, handling payments, etc), which is similar to managing multiple cases or tasks in a psychology role
- Periodization: Learned to prioritize tasks effectively to ensure a smooth flow in a fast-paced environment
- Problems Solving: Developed an ability to address unexpected challenges, such as handling customer complaints, which is similar to dealing with clients issues
- Teamwork & Collaboration: Performed well with other staff members to provide great service, which can convey to working with teams in a psychology setting, such as professionals
- Emotional Intelligence: Developed awareness of how others are feeling, and reacted accordingly, an important skill for understanding clients emotions
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
Red Robin
05.2019 - Current
Bachelor of Arts - Psychology
California State University, San Bernardino
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