Elizabeth Waldele
Canfield,OH
Summary
Dynamic Optical Lab Technician with a proven track record at ECP Choice, skilled in instrument calibration and team collaboration. Recognized for enhancing production efficiency and training new staff. Adept at problem-solving and maintaining high standards of lab safety, ensuring precise lens specifications and exceptional customer satisfaction.
Overview
24
24
years of professional experience
Work History
Optical Lab Technician
ECP Choice
07.2015 - Current
- Analyzed incoming work orders to ensure specifications.
- Ensured precise tracing of frame shapes and lens measurements.
- Inputted work orders into optical system.
- Set up machines to grind, polish and coat lenses.
- Mounted and secured lens blanks or optical lenses in holding tools or chucks of cutting, polishing or grinding machines.
- Collaborated with team members to efficiently meet production goals.
- Examined prescriptions, work orders or broken eyeglasses to determine specifications for lenses, contact lenses or other optical elements.
- Assisted in training new lab technicians in lens room processes, equipment operation and safety standards.
Bank Teller
Farmers National Bank
10.2013 - 07.2015
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Counted and packaged currency and coins.
- Sold and cross-sold bank products to new and existing customers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Maintained accurate records of customer transactions in line with bank procedures.
Optical Lab Technician
Optical One
01.2009 - 09.2013
- Used specialized tools to repair and adjust eyeglasses.
- Assembled eyeglass frames and lenses.
- Shaped lenses appropriately for insertion into frames.
- Set up machines to polish, bevel or grind lenses, flats or other precision optical elements.
- Examined prescriptions, work orders or broken eyeglasses to determine specifications for lenses, contact lenses or other optical elements.
- Mounted and secured lens blanks or optical lenses in holding tools or chucks of cutting, polishing or grinding machines.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Maintained inventory levels and accurate records of lens blanks and materials.
Front Office Customer Service
Sheely's Furniture & Appliance
04.2004 - 12.2008
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed timely and effective replacement of damaged or missing products.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Head Teller
First Place Bank
08.2001 - 11.2003
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Monitored and reported suspicious activity in line with bank security policies.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Referred customers to other banking departments for specialized services.
- Trained new hires on customer service policies.
- Cross-sold credit cards, loans and other bank products.
- Established rapport with new clients to increase satisfaction and loyalty.
- Counted, verified and handled bank deposits and armored car transactions.
- Educated customers on online banking and mobile banking applications.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Education
High School Diploma - General Studies
South Range High School
North Lima, OH06.2000
Skills
- Lab safety procedures
- Instrument Calibration
- Laboratory equipment operation
- Continuous improvement
- Active listening
- Excellent communication
- System evaluation
- Team collaboration
- Multitasking Abilities
- Problem-solving abilities
Timeline
Optical Lab Technician
ECP Choice
07.2015 - Current
Bank Teller
Farmers National Bank
10.2013 - 07.2015
Optical Lab Technician
Optical One
01.2009 - 09.2013
Front Office Customer Service
Sheely's Furniture & Appliance
04.2004 - 12.2008
Head Teller
First Place Bank
08.2001 - 11.2003
High School Diploma - General Studies
South Range High School
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