ELIZABETH WEDDLE
McKinney,TX
Summary
Dynamic professional with extensive experience in customer service and conflict resolution. Adept at collaborating with cross-functional teams to streamline processes and enhance service delivery, ensuring compliance with regulatory standards and focused to achieve the company's mission. Proven ability to manage high volumes, exceed goals, and demonstrate leadership within each role. Known for providing former US Army Logistics Supervisor with expertise in personal training, inventory management, and budget oversight.
Overview
16
16
years of professional experience
Work History
Escalations Manager
Exeter Finance
Irving, TX
05.2026 - Current
- Resolved escalated customer issues by analyzing root causes and implementing effective solutions.
- Collaborated with cross-functional teams to streamline escalation procedures and enhance service delivery.
- Monitored case resolution processes to ensure compliance with company policies and customer satisfaction standards.
Collections Role Model
Exeter Finance
Irving, TX
04.2025 - 05.2026
- Provides support during and after onboarding by answering questions, giving feedback and coaching new hires to achieve proformance metrics and outcomes.
- Assist agents in resolving escalated customer issues and provide examples of effective talk-offs and de-escalate tactics.
- Conducts regular call monitoring with agents to target and improve call effectiveness.
- Leads and presents in team huddles during award presentations, calibrations, and weekly updates.
Deficiencies Collector
Exeter Finance
Irving, TX
07.2022 - 04.2025
- Negotiated and collected settlements on insurance deficiency balances related to Total loss, repossessions, and abandon vehicle claims, ensuring financial recovery for the company.
- Achieved exceptional results, collecting over $100K of settlement claims within the first month, exceeding department goals and continued collecting in the top 3 monthly.
- Proficient in the understanding and ability to reduce and or mitigate loss fo the company by settling accounts and removing from the books.
Logistics Supervisor
US Army
Colorado Springs, CO
02.2010 - 11.2017
- Managed inventory control processes, maintaining accuracy in stock levels and documentation.
- Trained and mentored soldiers on best practices for logistics management and safety protocols.
- Managed $3000 monthly budget between companies, demonstrating financial responsibility and resource management skills.
- Achieved the role of Non-Commissioned Officer through through proficiency in duties, passing required assessments, and training and developing soldiers.
- Successfully completed two deployments with separate missions, establishing a logistics system in the United Arab Emirates with the support of local Australian allies.
- Received Honorable Discharge with related awards reflecting exemplary service and contributions.
Education
Associate of Applied Science - Business And Administration
Wake Technical Community College
Raleigh, NC06-2024
Skills
- Legal and regulatory Compliance with but not limited to FDCPA, UDAAP, FCRA
- Conflict Resolutions
- Coaching and mentoring
- Written and verbal communication skills
- Investigation and Evaluation
- Public speaking
Accomplishments
Consistently ranked in the top 5 of a monthly metric scorecard despite having no previous experience in the automotive finance sector. Achieved 5 promotions within 4 years due to performance and the capacity to excel in my positions. Chosen for the Emerging Leaders program by the company's directors to further enhance my leadership skills.
Timeline
Escalations Manager
Exeter Finance
05.2026 - Current
Collections Role Model
Exeter Finance
04.2025 - 05.2026
Deficiencies Collector
Exeter Finance
07.2022 - 04.2025
Logistics Supervisor
US Army
02.2010 - 11.2017
Associate of Applied Science - Business And Administration
Wake Technical Community College
Emerging Leaders Course
Engage in monthly collaboration with a team of 25 to explore and discuss subjects pertaining to leadership and business. Successfully completed monthly assignments, which included PowerPoint presentations, LinkedIn learning, research projects and Disk assessments. Worked in small groups to investigate and understand various processes within the organization and their influence on the company's mission.