Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Elizabeth Weller

Palm Bay,FL

Summary

Positive and upbeat, with strong ability to connect with individuals and build relationships. Possesses solid understanding of customer service principles and effective communication skills, ensuring seamless interactions and problem-solving. Committed to enhancing member satisfaction and fostering loyalty through exceptional service and support.

Overview

8
8
years of professional experience

Work History

MEMBER SERVICE SPECIALIST 2

Space Coast Credit Union
12.2020 - Current
  • Assisted in training new employees on the operations of the branch
  • Managed multiple tasks simultaneously while meeting deadlines in a fast paced environment
  • Adhered to company policies and procedures while providing exceptional service to members
  • Organized paperwork efficiently to streamline processes within the department
  • Performed account maintenance such as opening and closing accounts, updating information
  • Processed payments for services rendered promptly and accurately using appropriate methods of payment
  • Compiled reports related to sales, deposits, withdrawals, transfers
  • Maintained a professional attitude while interacting with customers and colleagues
  • Reconciled daily cash drawer to ensure accuracy of all transactions
  • Maintained confidentiality of all sensitive information pertaining to members’ accounts
  • Participated in meetings regarding changes or updates in policies or procedures
  • Handled escalated calls professionally, mitigating concerns effectively while maintaining excellent rapport with clients.

CUSTOMER SERVICE ASSOCIATE

Lowe's
05.2017 - 12.2020
  • Demonstrated strong communication skills while interacting with customers over the phone, via email, or in person
  • Displayed professionalism when dealing with difficult customers by remaining calm under pressure
  • Assisted customers with product selection, order entry, and payment processing
  • Assisted with training new employees on the company’s procedures for handling customer inquiries
  • Computed sale prices and totaled purchases with POS system or cash register
  • Built sustainable customer relationships of trust through open and interactive communication
  • Processed payments accurately according to company guidelines while maintaining high levels of security

Education

BACHELOR OF SCIENCE (B.S.) - ORGANIZATIONAL MANAGEMENT IN BANKING AND FINANCE

Eastern Florida State College
Palm Bay, Florida
05.2025

ASSOCIATE IN ARTS (A.A.) - undefined

Eastern Florida State College
Palm Bay, Florida
05.2019

Skills

  • Benefits Interpretation
  • Membership Programs
  • Special Requests
  • Loan Product Knowledge
  • Information Updates
  • Member Retention
  • Member Relations
  • Efficient Service
  • Exceptional communication

Accomplishments

  • Business Captain MVP Award for 2023
  • SCCU Watchdog Survey Award
  • Branch mentor
  • Participated in the Escrow Statement Focus Group.
  • Volunteered through Space Coast Credit Union for Junior Achievement, Brevard Corporate Run, Christmas Parad,e and the Wag and Tails fundraiser booth.

Timeline

MEMBER SERVICE SPECIALIST 2

Space Coast Credit Union
12.2020 - Current

CUSTOMER SERVICE ASSOCIATE

Lowe's
05.2017 - 12.2020

ASSOCIATE IN ARTS (A.A.) - undefined

Eastern Florida State College

BACHELOR OF SCIENCE (B.S.) - ORGANIZATIONAL MANAGEMENT IN BANKING AND FINANCE

Eastern Florida State College

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Elizabeth Weller