Summary
Overview
Work History
Education
Skills
Software
Timeline
BusinessAnalyst
Elizabeth Weyerman

Elizabeth Weyerman

Summary

Driven professional with a proven track record at Citi Cards, excelling in customer service and complaint resolution. Demonstrated expertise in data security and maintaining high service levels, consistently meeting customer needs with meticulous attention to detail and a strong work ethic. Skilled in both technical reporting and fostering positive customer relations.

Overview

2
2
years of professional experience

Work History

RPL CSA

Citi Cards
01.2004 - 11.2005
  • Provided amazing customer service by greeting customers, attending to orders and addressing specific requests.
  • Connected with customers by listening to concerns and answering questions.
  • Demonstrated safe practices and procedures in store by adhering to company standards.
  • Answered customer questions about product availability and shipment times.
  • Utilized problem-solving skills to address customer queries and complaints.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

High School Diploma -

Eagle Academy
Eagle
05.2001

Skills

  • Performance Tracking
  • Goal-Oriented
  • Strong Work Ethic
  • Complaint resolution
  • Performance Testing
  • Technical reporting
  • Compatibility Testing
  • Security Testing
  • Test Reporting
  • Test Automation
  • VR Equipment Operation
  • Test Documentation
  • Load testing
  • Cross-platform testing
  • Integration Testing
  • Professional and mature
  • Meticulous attention to detail
  • Document processing
  • Data Security
  • Data Entry
  • Group leadership

Software

Microsoft 365 Programs

Adobe Creative Suite

Hardware Assembly

Illustration/Animation

100% Completion in Games

Timeline

RPL CSA

Citi Cards
01.2004 - 11.2005

High School Diploma -

Eagle Academy

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Elizabeth Weyerman